Job Description

Street Scene Support Officer
Annual Salary - 25,568 - 29,696 for 37 hours per week.
Hybrid working
About the role
Runnymede Borough Council are looking for a Street Scene Support Officer to be part of its administrative team. Based at our Chertsey Depot the post holder will report directly to the Technical Operations Officer and work alongside two other Street Scene Support Officers to provide support for the in-house domestic waste collection, trade waste, street cleansing and green services.
The successful candidate will be able to handle a high volume of customer enquiries through a range of channels such as phone, email, digital contact and face to face.
As a Street Scene Support Officer, you will be:

• Supporting the Direct Services Organisation management team in delivering Environmental Services operations. This includes waste and recycling collections, street cleaning and green scene services.
• Promoting and providing information on our income generating services such as trade and garden waste collections, allotments and events.
• Working with the management and other internal teams to respond to residents' queries.
• Recording data and updating all relevant databases including the internal Customer Experience Management and Waste Management systems, allotments database and events calendar.
• Raising orders and completing forms to invoice our trade waste and allotment customers

About you
The successful candidates must be committed to delivering a high-quality service and ensure the efficient completion of daily schedules.
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.
Benefits

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme, including access to an Advanced Voluntary Contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• UK Healthcare plan after 1 years' service
• Dental insurance plan after 3 years' service

How to apply
Please click the apply link
Full information, including the , Person Specification and other details about Runnymede Borough Council, is available in the Extra Information section.
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at or on 01932 425516 who will be able to assist you.
For an informal chat about this role please contact our Technical Operations Officer, Alina Zaharia on 01932 425715 or alina.zaharia@runnymede.gov.uk.
Closing Date: Sunday 22nd June 2025 at 11:59pm
Interview Date(s): Week commencing 30/06/2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council