Job Description

Ref Number

B01-05138

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Part time

Salary

35,930-41,255

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

24-Aug-2025

About us

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Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.



UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.



https://www.ucl.ac.uk/students/support-and-wellbeing

About the role

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We are seeking a proactive and student-focused individual to join our Student Support and Wellbeing Services (SSWS) team as a Student Adviser Support. This key role serves as a first point of contact for students, offering guidance and support as they transition into university life and beyond. You will work closely with undergraduate students--particularly first years--responding to queries via phone, online systems (askUCL), and in-person meetings, while also helping to deliver outreach initiatives and community-building activities. You'll play a vital role in identifying student challenges and connecting them with the right resources to ensure their success and wellbeing at UCL.



Working in close collaboration with academic units, you'll help facilitate inductions, run events, and support students throughout their academic journey. You'll assist with processes such as SORAs, extenuating circumstances, and attendance monitoring, while maintaining effective communication with both students and staff. The role also involves liaising with specialist support services, managing complex cases, and ensuring student data is handled with full GDPR compliance. This position is campus-based and may require travel between Bloomsbury, Canary Wharf, and UCL East.



This is a part-time role that will require the postholder to work 18.25 hours per week.



If you have any queries about the application process, please contact Passant Khalifa at p.khalifa@ucl.ac.uk



If you have any queries about the role, please contact Robert Clarke at ssw-businesspartners@ucl.ac.uk

About you

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The successful applicant will have previous work experience within a customer-focused team and a genuine interest in supporting staff and students; they will also have previous experience of delivering student support. You will be someone who prioritises customer care and wellbeing, taking a sensitive and diplomatic approach, and who demonstrates motivation for the role. You must be organised, resourceful and proactive, with an ability to work autonomously, complete projects, and customer insight activities.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days' annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme and season ticket loan

Immigration loan

Relocation scheme for certain posts

On-Site nursery

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme: Staff Support Service

Discounted medical insurance


Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.