Job Description

Job Title:

Student Progress & Operations Coordinator
(Assessor-qualified, part-time, remote)

Location:

Remote (UK-based preferred)
Part-time - approx. 15-18 hours per week (potential to grow)

About Us:

We are a growing, self-funded childcare training provider, offering both long and short-term courses -- including a 3-month NCFE CACHE Home-Based Childcare course and an 18-month NCFE CACHE LEVEL 3 Educator programme. We are committed to delivering a supportive, professional, and high-quality experience to all our learners, most of whom are self-funding.

The Role:

We're looking for a reliable, organised and friendly professional to coordinate learner progress, assessor communication, and key operational tasks. You'll play a pivotal role in making sure nothing falls through the cracks -- from tracking learner progress, to organising assessor meetings, chasing payments, and onboarding new students. This is a hands-on, proactive role that combines operational management with liaison between learners and assessors.

Key Responsibilities:

Monitor student progress on both courses and ensure timely assessor feedback Liaise with assessors (3 currently) and EQA to maintain standards Organise and chair standardisation meetings Review new learner application forms and handle onboarding communication Be the main point of contact for learners: proactive check-ins, reminders, encouragement Track and manage student payment plans/instalments (via spreadsheet or system) Support internal quality assurance processes and learner records Spot risks early (non-submissions, non-payments) and flag them to the management Maintain operational oversight and communicate regularly with the management Contribute ideas to improve learner experience and operational systems Organise and standardise communication and processes when launching new courses - including learner information, expectations, and system setup - to ensure consistency and clarity from the start

Person Specification:

Essential:

Assessor qualification and experience Excellent organisational skills and attention to detail Strong interpersonal skills - warm, transparent, and proactive communication Experience liaising with learners and/or assessors Confident using spreadsheets, systems, and task tracking tools Able to take initiative and manage multiple priorities independently

Desirable:

Experience organising standardisation or quality assurance meetings Background in childcare training or adult education Familiarity with payment tracking and small business operations

What We Offer:

A flexible, remote working role with room to grow Supportive and collaborative team culture Opportunity to shape systems and processes from the ground up Future potential to move into a more strategic position as we expand

To Apply:

Please send your CV and a brief cover letter explaining why you're interested in the role and how your experience aligns with the requirements.

Job Types: Part-time, Freelance

Pay: From 15.00 per hour

Expected hours: 10 - 15 per week

Reference ID: 1707 33