Job Description

ABOUT GUILDHOUSE SCHOOL LONDON

Guildhouse School, located in the vibrant heart of London, offers an exceptional international pre-university educational experience to students aged 15+. With a diverse student body representing over 47 nationalities, our ethos of "Work Hard, Aim High and Be Kind" underpins our commitment to high standards and inclusivity. Our students engage in a broad curriculum, including A levels, Pre-A-Level, I/GCSE, Academic English, and University Foundation Programmes, in our historic buildings, fostering independence and resilience for university and beyond. Our school covers a broad range of subjects, from STEM subjects to Art and Film. Guildhouse School's unique offering includes access to Bloomberg Terminals, allowing students to earn the Bloomberg Market Concepts (BMC) qualificationsetting a global precedent. We aim to expand our commerce-focused extracurricular offerings, encouraging creative students to explore new fields and expand their entrepreneurial talents.

Position Overview:

The Student Services Officer plays a vital role in supporting the student experience from arrival through to completion of studies. This position focuses on delivering high-quality support to international students, ensuring their smooth transition into school life and ongoing welfare.

Main Responsibilities:

Student Support & Engagement:

Welcome and assist students during pre-arrival, arrival and induction.

Provide guidance on settling into the UK, including practical matters such as opening bank accounts and accessing local services.

Act as a first point of contact for student queries, ensuring timely and helpful responses.

Support the coordination of student events, including induction activities and cultural programs.

Assist with maintaining positive relationships with students, parents, and agents.

Admissions & Registration Support:

Assist with student registration and ensure accurate data entry into the school's MIS.

Help verify student documentation and maintain compliance with school policies.

Provide administrative support for admissions processes as required.

Communication & Customer Service:

Respond promptly to student and parent inquiries, prioritizing urgent matters.

Maintain clear and professional communication channels between students, parents, and staff.

Contribute to a welcoming and supportive environment for all international students.

Compliance & Record Keeping:

Support the Immigration Compliance Officer with UKVI requirements, including accurate record maintenance.

Ensure student information is kept up to date and handled in line with data protection regulations.

General Administration:

Prepare letters, certificates, and other official documents as needed.

Maintain organized filing systems for student records and correspondence.

Assist with reporting and documentation for internal and external purposes.

Person Specification:

Essential Knowledge & Experience:

Understanding of student support services and administrative processes.

Familiarity with data protection and record-keeping requirements.

Awareness of international student needs and cultural sensitivity.

Essential Skills & Attributes:

Strong communication and interpersonal skills.

Ability to multitask and manage priorities effectively.

IT proficiency, including Microsoft Office and database systems.

Professional, approachable, and committed to student welfare.

Desirable:

Experience working in an educational setting with international students.

Knowledge of UKVI compliance procedures.

Experience working with iSAMS.

Additional language skills for supporting diverse student populations would be a distinct advantage.

GUILDHOUSE SCHOOL AND CATS GLOBAL SCHOOLS

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China. Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities. We create a positive learning environment where every student is empowered to contribute to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

APPLICATION PROCESS

Prospective candidates are asked to complete an application form and covering letter of no more than 600 words via CATS Global Schools website.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING

CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.