INTO Manchester is looking for a Support Services Officer to join our Centre-based team and play a key role in delivering an excellent experience for our international students. Working closely with the Support Services Manager and wider team, you will be a trusted point of contact for students, colleagues and external partners, providing practical support across the student journey from arrival through to progression.
This is a varied, hands-on role where no two days are the same. You will support student administration, including maintaining accurate records, assisting with inductions and re-registration, and contributing to admissions and academic administration processes. You will also be involved in UKVI compliance activities, including CAS production, SMS reporting and auditing student records, ensuring all requirements are met to a high standard.
Accommodation support is a key part of the role, from processing bookings and allocating rooms to supporting arrivals and promoting accommodation options. You will also work closely with academic colleagues to support attendance monitoring, student engagement and academic administration, meeting with students where needed and signposting them to appropriate support services.
You will regularly cover the Welcome Desk, assist with social activities, and take part in the out-of-hours emergency rota. Some evening and weekend work is required at peak times, so flexibility is essential.
Job Types: Part-time, Fixed term contract
Work Location: In person
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