Job Description

36 hours per week for 52 weeks per year

Student Services supports students at each stage of their journey from pre-entry to post exit. The Service has a student-orientated culture and puts students' needs at the heart of everything it does.



As a pivotal first point of contact within the team, you will provide holistic information and signposting in the Student Support Centre and other communal areas around a range of pastoral issues. This role includes working on a busy, front-facing welcome desk, where you'll be the first person many students meet when seeking support. We're looking for someone who genuinely enjoys engaging with people and thrives in a dynamic, student-facing environment.



We are looking for someone who will have a friendly, efficient, enthusiastic and proactive approach in dealing with all service matters. You will work in close liaison with students, staff and external organisations to support students in achieving their full potential by offering holistic information tailored to their needs.



The successful candidate will have a strong level of communication, administration and customer service experience. You will assist students with financial support applications in accordance with College policy in a timely manner.



You will be able to demonstrate the ability to follow data protection regulations and referral procedures accordingly in relation to student information. You will be able to work well independently and as part of a team and have excellent interpersonal skills to allow you to build rapport with a wide range of customers. Student Services is committed to equality of opportunity and the delivery of a high-quality inclusive service.

Closing date for the return of completed applications is 12th October 2025.

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.


As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.


As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.



The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do.



We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.