Job Description

Ref Number

B01-05135

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,172-63,752

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

17-Aug-2025

About us

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Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.





UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.





https://www.ucl.ac.uk/students/support-and-wellbeing

About the role

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The Student Support and Wellbeing Business Partner plays a key role within SSWS and contributes to the work of the SSWS Leadership Team. They liaise closely with students and colleagues in their allocated School, ensuring that students receive holistic and well-coordinated support. Working collaboratively with all SSW services and teams, they manage a team of Student Advisers in helping to resolve complex student cases and promote the work of SSWS across their School.



If you have any queries about the application process, please contact Passant Khalifa at: p.khalifa@ucl.ac.uk



If you have any queries about the role, please contact Mitesh Vagadia at: m.vagadia@ucl.ac.uk

About you

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Applicants must have substantive knowledge of the HE sector, in particular student services and administration, together with in-depth knowledge of national and international trends and innovations in the provision of student services.



You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills and will be comfortable liaising a diverse range of individuals. You must be effective in prioritising tasks whilst managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.