Job Description

About Vintage Threads

Founded in 2016, Vintage Threads is one of Europe's leading vintage retailers, operating across online and physical stores in the UK and Europe. Every piece we sell is handpicked from around the world, with a highly curated selection of designer and sportswear from the 80s, 90s, and early 00s.

Our VT Rework department, established in 2019, is a rapidly growing and vital part of the business. Our mission is to reduce the environmental impact of the fashion industry by reworking damaged items into truly unique pieces.

With the recent launch of our first European outlet in Amsterdam, this is an exciting time of growth for Vintage Threads. Our team is energetic, ambitious, and deeply passionate about vintage and sustainability and we're looking for a Studio Lead who shares this passion and thrives in a fast-paced environment.

The Role

We're looking for an experienced and highly organised Studio Lead to work closely with the Studio Manager in overseeing the day-to-day operations of our studio.

This role is central to keeping the business running smoothly. You'll help plan daily and weekly priorities, ensure tasks are completed on time, and act as a key point of communication between the studio, shop floor, online operations, and our growing European outlet.

Key Responsibilities

Team & Daily Operations

Work closely with the Studio Manager to plan the day and week, ensuring the team stays on track. Oversee and help to prioritise workloads and maintain momentum in the studio. Maintain smooth day-to-day studio operations, including washing, stock flow, and general organisation.

Stock Processing & Studio Workflow

Oversee incoming stock to ensure items are unpacked, categorised, cleaned, and prepared efficiently. Coordinate laundry and clothing repair processes with our Product Specialist (a driving licence is helpful). Ensure processed items are ready for shops or passed to the content team for e-commerce shoots. Upload processed items to the Vintage Threads database (Excel-based).

Online Orders & Customer Experience

Oversee the fulfilment of online orders to ensure they are processed accurately and on time by the store team. Monitor and manage customer service emails and enquiries, maintaining a high standard of communication. Ensure delivery and dispatch runs smoothly, flagging any issues early.

Communication & Cross-Team Coordination

Check and maintain clear communication between the shop floor, studio, and online teams. Assist with outreach and additional projects as the business grows.

Essential Skills & Experience

Strong written and spoken English. Proven experience using spreadsheets (Excel or similar). Experience in customer service and/or administrative roles. Passion and strong interest in vintage clothing (you'll be handling rare and unique items). Highly organised, proactive, and self-motivated. Comfortable working in a fast-pa

About Vintage Threads

Founded in 2016, Vintage Threads is one of Europe's leading vintage retailers, operating across online and physical stores in the UK and Europe. Every piece we sell is handpicked from around the world, with a highly curated selection of designer and sportswear from the 80s, 90s, and early 00s.

Our VT Rework department, established in 2019, is a rapidly growing and vital part of the business. Our mission is to reduce the environmental impact of the fashion industry by reworking damaged items into truly unique pieces.

With the recent launch of our first European outlet in Amsterdam, this is an exciting time of growth for Vintage Threads. Our team is energetic, ambitious, and deeply passionate about vintage and sustainability and we're looking for a Studio Lead who shares this passion and thrives in a fast-paced environment.

The Role

We're looking for an experienced and highly organised Studio Lead to work closely with the Studio Manager in overseeing the day-to-day operations of our studio.

This role is central to keeping the business running smoothly. You'll help plan daily and weekly priorities, ensure tasks are completed on time, and act as a key point of communication between the studio, shop floor, online operations, and our growing European outlet.

Key Responsibilities

Team & Daily Operations

Work closely with the Studio Manager to plan the day and week, ensuring the team stays on track. Oversee and help to prioritise workloads and maintain momentum in the studio. Maintain smooth day-to-day studio operations, including washing, stock flow, and general organisation.

Stock Processing & Studio Workflow

Oversee incoming stock to ensure items are unpacked, categorised, cleaned, and prepared efficiently. Coordinate laundry and clothing repair processes with our Product Specialist (a driving licence is helpful). Ensure processed items are ready for shops or passed to the content team for e-commerce shoots. Upload processed items to the Vintage Threads database (Excel-based).

Online Orders & Customer Experience

Oversee the fulfilment of online orders to ensure they are processed accurately and on time by the store team. Monitor and manage customer service emails and enquiries, maintaining a high standard of communication. Ensure delivery and dispatch runs smoothly, flagging any issues early.

Communication & Cross-Team Coordination

Check and maintain clear communication between the shop floor, studio, and online teams. Assist with outreach and additional projects as the business grows.

Essential Skills & Experience

Strong written and spoken English. Proven experience using spreadsheets (Excel or similar). Experience in customer service and/or administrative roles. Passion and strong interest in vintage clothing (you'll be handling rare and unique items). Highly organised, proactive, and self-motivated. Comfortable working in a fast-papaced environment with multiple priorities. Experience using Shopify and Lightspeed is beneficial but not essential (training provided).

Desirable Skills

Previous experience leading or coordinating a small team. Driving licence (useful for laundry and repair runs). Experience working in fashion, retail, or e-commerce operations.

What We Can Offer

Experience in an exciting, fast-paced business where no two days are the same. The opportunity to work closely with founders and senior management, learning how a growing international vintage business operates. Creative freedom and encouragement to grow your skills within the Vintage Threads ecosystem. A supportive, fun-loving, and hardworking team with genuinely good vibes. Paid Birthday Holiday Staff discount 35% and a quarterly 120 staff Voucher The chance to contribute to a more sustainable and circular fashion industry.

Additional Information

Benefits:

Company pension

Ability to Commute/Relocate:

London: must reliably commute or plan to relocate before starting work

Education:

GCSE or equivalent (preferred)

Experience (Preferred):

Customer service: 1 year Administrative experience: 1 year
Job Type: Full-time

Pay: 24,500.00-26,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Sick pay
Work Location: In person