Job Description

Studio Manager - Central London

Locations:

Fitzrovia / Westfield White City / Hampstead / Chelsea / Notting Hill / Islington

Hours:

Full Time, 40 hours per week (includes weekends)

Salary:

25,000-30,000 basic (DOE)

OTE:

40,000+ per annum (target-led)

Key Requirements

Proven ability to sell and upsell memberships and packages Management experience in hospitality, fitness, health & beauty or premium service environments Strong leadership skills with experience managing and motivating teams Excellent customer service skills (face-to-face, phone and email) Accountable for sales performance, revenue and studio standards
StretchLAB is a boutique wellness brand specialising in 1-to-1 assisted stretching, with seven London studios and further expansion planned.

The Role

First point of contact for clients, delivering a premium experience Drive sales performance with earnings linked to results Lead and manage Stretchologists and Receptionists

Key Responsibilities

Deliver exceptional client experience and maximise rebooking Upsell sessions, packages and memberships to hit personal and studio targets Lead, coach and performance-manage the studio team Resolve customer issues professionally within 24 hours Maintain studio cleanliness, presentation and operational standards Own studio financial performance and KPIs Identify hiring and scheduling needs Recruit, onboard and train reception team members Support senior management with ad-hoc tasks

What We Offer

Discounted Stretch sessions for you and family Company socials and team benefits Growth opportunities within a fast-expanding brand
Job Type: Full-time

Pay: Up to 40,000.00 per year

Benefits:

Employee discount
Application question(s):

You can reliably work 1x Weekend Day per week?
Work authorisation:

United Kingdom (required)
Work Location: In person