Job Description

What will I be doing?We are looking for a Full Time Housekeeping Supervisor, 39 hours per week - to include some weekend working on a rota basis. Salary xc2xa326,297 paAs a Housekeeping Supervisor you will be responsible for driving company success in relation to housekeeping within the Craigendarroch resort comprising of 32 Suites and 99 Lodges.To ensure:

• All accommodation has been cleaned and prepared in line with Hilton Grand Vacations expected quality standards and brand standards (where applicable). You are expected to have a great attitude and fantastic attention to detail. You'll need to take pride in what you do and have high personal standards and energy levels.
• Excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job.
• Team members are supervised in their role and tasks to deliver the expected level of service.
• Exceptional customer service is delivered by yourself and the Housekeeping department as a whole, so there is a requirement to be friendly and able to give a warm welcome to any guests and resort team members you meet.

What will I be doing: * Allocating work duties to Team Members on a daily basis and plan ahead for deep cleans and operational tasks.

• Performing routine inspections and spot checks of Suites / Lodges.
• Reporting and following up on any maintenance defects or other issues.
• Routinely inspecting rooms, lodges, service areas, storerooms and corridors.
• Scheduling and supervising deep cleaning and any other projects.
• Managing and training Room Attendants and other Team Members to ensure their performance is to the standards required.
• Supporting Team Member in the in-house laundry.
• Assist the Assistant manager/ Executive Housekeeper with Casual Team Member Recruitment /Induction/ Training and enforcing HR policies.
• Taking ownership of Day-to-day tasks within the Housekeeping department to ensure the smooth running of the department

Qualifications - ExternalWhat are we looking for?

• Positive attitude & good communication skill
• Committed to delivering consistently high levels of quality standards of work and customer service
• Excellent grooming standards
• A successful track record of working with and managing a team would be preferred
• Strong organizational and analytic skills and attention to detail
• Experience of managing people, ideally, using a coaching style to ensure consistently high standards on a weekly basis
• Strong communication skills - A passion for delivering exceptional levels of guest service
• Proficiency with computers and computer programs, including Microsoft Office

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a similar position

Hilton Grand Vacations