Job Description

Job ID:

6198

Area of Talent:

Resort Operations

Category:

Housekeeping

Shift:

Day

Location:

Ballater, Scotland

Date Posted:

06/17/2025

Property:

Hilton Grand Vacations Club at Craigendarroch Lodges

What will I be doing?

We are looking for a Full Time Housekeeping Supervisor, 39 hours per week - to include some weekend working on a rota basis. Salary 26,297 pa

As a Housekeeping Supervisor you will be responsible for driving company success in relation to housekeeping within the Craigendarroch resort comprising of 32 Suites and 99 Lodges.


To ensure:


All accommodation has been cleaned and prepared in line with Hilton Grand Vacations expected quality standards and brand standards (where applicable). You are expected to have a great attitude and fantastic attention to detail. You'll need to take pride in what you do and have high personal standards and energy levels. Excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job. Team members are supervised in their role and tasks to deliver the expected level of service. Exceptional customer service is delivered by yourself and the Housekeeping department as a whole, so there is a requirement to be friendly and able to give a warm welcome to any guests and resort team members you meet.


What will I be doing:


Allocating work duties to Team Members on a daily basis and plan ahead for deep cleans and operational tasks.

Performing routine inspections and spot checks of Suites / Lodges.

Reporting and following up on any maintenance defects or other issues.

Routinely inspecting rooms, lodges, service areas, storerooms and corridors.

Scheduling and supervising deep cleaning and any other projects.

Managing and training Room Attendants and other Team Members to ensure their performance is to the standards required.

Supporting Team Member in the in-house laundry.

Assist the Assistant manager/ Executive Housekeeper with Casual Team Member Recruitment /Induction/ Training and enforcing HR policies.

Taking ownership of Day-to-day tasks within the Housekeeping department to ensure the smooth running of the department

Qualifications - External

What are we looking for?

Positive attitude & good communication skill Committed to delivering consistently high levels of quality standards of work and customer service Excellent grooming standards A successful track record of working with and managing a team would be preferred Strong organizational and analytic skills and attention to detail Experience of managing people, ideally, using a coaching style to ensure consistently high standards on a weekly basis Strong communication skills - A passion for delivering exceptional levels of guest service Proficiency with computers and computer programs, including Microsoft Office
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Experience in a similar position