Job Description

Purpose of Post:

The Supervisor will be responsible for overseeing and coordinating the operational efficiencies and timely delivery of goods to the customers. This role involves managing a team of operatives for all brands and ensuring that all operational activities run smoothly. The position requires strong leadership, organisational, and problem-solving skills to ensure a seamless operation.

Key tasks will include but are not limited to

:

Assisting the management team in co-ordinating, encourage and support all operatives to maximise productivity and meet order targets following management's instructions Prioritise tasks and assign to the team ensuring an adequate distribution of workload Support the daily operations of all brands, ensuring all deliveries are scheduled and executed in a timely manner Monitor despatching software and systems to efficiently manage and track delivery pick up timings Prioritise urgent orders and allocate resources appropriately to meet customer demand Monitor compliance ensuring that products and processes comply with relevant industry standards, postal regulations, and company procedures Conduct regular spot checks on selected orders to proactively identify any errors or discrepancies before they are dispatched to customers to ensure company profits are maximised Completing relevant paperwork accurately and in a timely manner Take part in the training of new staff members within your team Monitor inventory and shipment transactions for accuracy Liaise with and effectively communicate with various departments especially the Customer Service team in regards to order updates, schedules, change of details etc Ensure inventory and storage areas are clean and maintained well Daily communication with the Management team and report any discrepanices and eslate any issues Assist with printing orders and making amendments / investigations where necessary and delegating the workload Promote health and safety regulations within the workplace and ensure the team wear appropriate PPE at all times Be fully flexible to assist in other departments according to the needs of the business along with additional hours outside of core during peak periods Undertake any other duties as required, that are within the competence of the post

General

Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure. You are required to adhere to and promote the Equal Opportunities Policy throughout the course of your employment. You must maintain high standards of personal accountability. You must co-operate with others on health and safety policies and procedures. You must comply with the no smoking policy.

Jaq. Group is committed to equality of opportunity and to selection on merit.

Applicants will be subject to AccessNI checks. Having a criminal record will not necessarily be a bar to obtaining a position at Jaq Group.

Any decision will depend on the nature of the role and the circumstances and background of the offence(s).

Links to JAQ Group Access and Data policy:

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/AccessNI_Policy_Statement.docx?v=1749466096

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/GDPR_Privacy_Notice_for_Job_Applicants_Northern_Ireland.docx?v=1749466096

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/policy_on_the_recritment_of_ex-offenders.docx?v=1749466095

Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Ability to commute/relocate:

Antrim BT41 2PT: reliably commute or plan to relocate before starting work (required)
Experience:

Fast paced production/manufacturing: 1 year (required) people management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person