Job Description

We're Hiring! Join the Dum Dum Donutterie Family

Exciting news --

Dum Dum Donutterie is opening soon at Wembley

We're looking for a

passionate and experienced Supervisor

with a background in hospitality to work with our amazing new team.

If you've got a love for great coffee, artisan doughnuts, and creating memorable customer experiences, we'd love to hear from you!

About Dum Dum Donutterie

Dum Dum Donutterie

is a proudly British, family-owned artisan brand dedicated to creating and innovating

unique handmade donuts

that blend craft bakery and fine patisserie.

Founded by Paul Hurley -- "The Donut Guy", Dum Dums has been crafting its signature baked (not fried) donuts since 1997. Our team of chefs use the finest natural ingredients and our exclusive donutterie baking process to make what many call "the best donuts in the world."

As we grow, we're building an energetic team of passionate individuals who want more than just a job -- a place to learn, grow, and build a career in artisan bakery retail.

Overview

As a

Supervisor

, you'll play a key role in supporting the Store Manager and ensuring the smooth, daily running of our Wembley store. You'll be hands-on -- leading by example, maintaining high standards of service, and creating a positive, motivating atmosphere for the team.

You'll help drive store performance, ensure operational excellence, and make every customer's visit to Dum Dums a delicious experience.

Duties

Supervise and motivate the team during your shifts to deliver excellent service. Support the Store Manager in daily operations, from opening to close. Manage tills, stock, and display areas are well managed and presentable. Ensure stock accuracy and minimal wastage. Handle customer enquiries and resolve any issues professionally. Maintain product presentation and cleanliness in line with brand standards. Train and support new team members to uphold brand standards. Step into managerial responsibilities in the Store Manager's absence. Maintain cleanliness, food safety, and operational compliance at all times.

What We're Looking For

Previous experience in

supervisory or team-leader roles

within food service or retail (bakery, coffee shop, or quick-service environment preferred). Positive, proactive, and confident communicator. Able to multitask, prioritise, and thrive under pressure. Reliable, flexible, and committed to excellent customer service. A genuine interest in artisan bakery, coffee, and food culture. Flexibility to work various shifts to meet the needs of the business.
DUMDUM DONUTTERIE is proud to be an equal opportunity employer. We value diversity and are dedicated to fostering an inclusive workplace for every team member.

Why Join Us?

At

Dum Dums

, we're not just selling donuts -- we're creating little moments of happiness every day.
If you love people, teamwork, and freshly baked donuts, you'll fit right in with our family-run, artisan brand.

Apply today and become part of the Dum Dums story.

Job Types: Full-time, Part-time

Pay: 12.50-12.70 per hour

Expected hours: 30 - 40 per week

Benefits:

Discounted or free food Employee discount Sick pay Store discount Transport links
Experience:

Supervising: 1 year (required)
Work Location: In person