Job Description

We are looking to recruit a hands-on restaurant supervisor to oversee the day-to-day restaurant operations and supervise a full team of around 20-25 part time and full time staff.

You must be confident to be left to run the restaurant, almost like your own business, without being micromanaged and to build a team that can support you in the successful and efficient running of the restaurant. The ideal candidate will be required to be hands-on and not afraid to undertake any of the tasks required from our junior staff members, if and when required.

The restaurant's opening hours will be 11am-midnight, with an hour either side for opening and closing duties and you will be required to work on a 45 hours a week rota, based on the needs of the business.

JOB ROLE:

To support the business in all aspects of store operations to ensure the delivery of the Heavenly Desserts brand against our values and commercial targets.

You will be expected to demonstrate hard work within a fun environment where passion for excellence, hard work, honesty and determination are the norm.

Build a World Class Team:

Assist your business with the recruitment, training and coaching for new trainees within your team. Help your business by planning and completing training and development for the business. Conduct coaching conversations and performance reviews where requested by your area manager to keep your team on track. Support your team by motivating, coaching, engaging and managing your team to drive their performance Support your business by ensuring you lead by example and represent the brand values in how you work. Maintain accurate Team Files whenever you are responsible for the store. Plan weekly rota's, shifts, breaks and holiday planning. Operate at all times with a fair, reasonable and consistent approach. Follow all company and legal procedures.

Offer Exceptional Customer Service at all Times:

Support your team to deliver efficient and friendly service in store. Always engage customers and communicate clearly. Be kind to our customers; meet or exceed their expectations. Create the environment and atmosphere in your store, Get to know your regular customers and show new customers why Heavenly Desserts is bar-none, the UK's best Brunch and Dessert specialist. Welcome and thank customers as they arrive and leave our store. Deal effectively with customer complaints and queries in store taking responsibility to resolve these wherever possible. Look for opportunities to improve customer service and action these in store.

Provide First Class Standards:

Ensure that anyone starting a shift is in our uniform standards. Consistently deliver excellent standards and use all tools provided. All food products should be correctly labelled, in date and displayed to the planogram. Keep your store clean at all times through use of the Operations Log. Ensure all members of your team follow Health and Safety, COSHH and Food Hygiene regulations at all times as detailed in the company Operations Log. Ensure that the team are aware of our emergency procedures and fire training/evacuation points. Ensure daily HACCP procedures are completed, checked and recorded. Deal with maintenance issues promptly when you are responsible for the store and report any critical, brand damaging, pest or Health & Safety issues immediately so the company can action them promptly. Inform your Area Manager immediately of an EHO visit and support them with any information they require. Use every opportunity to ensure a great customer experience. Coach and correct on shift where any standard is not being delivered to our brand expectations and fix the root cause of any problem.

Manage the Business Costs:

Grow customer numbers and deliver the key financial targets to budget. Ensure that your store's paperwork is to standard and completed accurately. Minimise wastage without affecting availability. Ensure all stock is correctly controlled, stored and rotated. Use the store rotas to ensure "the right people in the right place at the right time". Ensure correct cashing up procedures are followed at all times. Report immediately any security or cash issues to your manager and area manager. Utilise key reports and business data to help drive profitable sales.
The company will also ask you from time to time to perform duties and tasks that are not listed within this job description which you will need to carry out as a part of your role.

Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Benefits:

Discounted or free food Employee discount Store discount
Ability to commute/relocate:

Bath BA1 1QR: reliably commute or plan to relocate before starting work (required)
Work Location: In person