Job Description

Room12 is on the hunt for a new supervisor to help run the busy event nights.

Experience in a simlar role is required, and if you have a Personal License already then even better.

PURPOSE OF JOB:

As a Supervisor of a pub, your primary role is to oversee the day-to-day operations and ensure the smooth functioning of the establishment. You will be responsible for managing the staff, maintaining high service standards, and ensuring customer satisfaction.

RESPONSIBILITIES:

Staff Management: Supervise and coordinate the work of the pub staff, including bartenders, servers, and kitchen staff. This involves the training of new employees, assisting in scheduling shifts, and assigning tasks.

Customer Service: Provide excellent customer service and maintain a welcoming and friendly atmosphere in the pub. Address customer concerns or complaints promptly and ensure a positive experience for everyone.

Operational Efficiency: Monitor pub operations to ensure efficiency and adherence to established policies and procedures. This includes managing inventory, ordering supplies, and maintaining equipment in good working order.

Sales and Revenue Generation: Work closely with the management team to implement strategies for increasing sales and revenue. This involves promoting special offers, organizing events or promotions, and upselling menu items.

Training and Development: Provide ongoing training and coaching to staff members to enhance their skills and knowledge. Foster a positive work environment and encourage teamwork and professional growth.

Compliance: Ensure compliance with all applicable laws, regulations, and licensing requirements. This includes overseeing responsible alcohol service, maintaining records, and implementing health and safety protocols.

Security and Safety: Maintain a safe and secure environment for staff and customers. Implement security measures, such as surveillance systems and staff training on emergency procedures.
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