Job Description

About Us

About Us

We are a high-quality, fresh-food gastro pub group dedicated to delivering warm, memorable guest experiences. With a strong focus on service, atmosphere, and seasonal menus, we pride ourselves on creating venues where guests feel genuinely welcomed and well looked after.

This role is part of our next site takeover and offers an exciting opportunity for the right Front of House professional to help shape the service standards, guest journey, and overall feel of a brand-new venue from day one.

As a growing business, we provide real long-term progression. The successful candidate will have the chance to develop with us, taking on greater responsibility across future sites and playing a key role in leading and elevating the guest experience throughout the group.

Our operations are dynamic and fast-paced -- we regularly host functions for up to 200 guests, sometimes multiple times a day, delivering everything from formal plated service to large-scale buffets alongside a busy 100-cover restaurant. This means we're looking for a confident, organised, and proactive Front of House leader who thrives in a busy environment and is passionate about exceptional service.

Responsibilities

Lead and supervise a team of staff members, including food preparation, serving, and kitchen personnel. Oversee daily operational tasks to ensure smooth service delivery in line with company standards. Ensure compliance with food safety regulations and uphold hygiene standards across all areas of the establishment. Manage team schedules, delegate tasks effectively, and monitor staff performance to promote a productive work environment. Provide training and mentorship to new and existing team members to enhance skills and knowledge. Handle customer enquiries or complaints professionally, ensuring high levels of customer satisfaction. Maintain stock levels, assist with inventory management, and coordinate with suppliers when necessary. Support the implementation of health & safety policies within the workplace. Contribute to creating a welcoming atmosphere that promotes teamwork, hospitality, and excellent service.

Requirements

Proven supervising experience within a restaurant or hospitality setting. Knowledge of food safety standards and best practices in food production. Experience in team management, leadership, and staff development. Familiarity with restaurant or hotel environments; barista or serving experience is advantageous. Excellent organisational skills with the ability to multitask effectively under pressure. Good communication skills to liaise with staff members and customers alike. A proactive approach to problem-solving with a positive attitude towards teamwork. Relevant culinary or hospitality qualifications are preferred but not essential if complemented by substantial practical experience. This role offers an exciting opportunity for motivated individuals passionate about hospitality management to contribute to a thriving team dedicated to delivering outstanding service.
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work Location: In person