Job Description

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We're Hiring: Supervisor

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Location:

Finsbury Park

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Salary:

Competitive

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Contract Type:

Full-time



Are you a natural leader with a passion for delivering high-quality maintenance services? Do you thrive in a fast-paced environment and know how to get the best out of your team? If so, we want to hear from you!



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About the Role

We're looking for a Supervisor with a strong background in responsive repairs, who has a proven track record of managing operatives and delivering excellent service. In this role, you'll support the Project Lead and manage a team of administrators, operatives, and subcontractors across workstreams including Voids, Disrepair, Day-to-Day Repairs, and Planned Works.


You'll drive performance, ensure service excellence, and uphold high standards of customer satisfaction. You'll also step up to lead the contract when required--making this a fantastic opportunity for someone looking to grow into a senior leadership role.



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Key Responsibilities

Lead and support your team to meet KPIs and service standards Manage scheduling, inspections, and quality control Conduct 1-2-1s, toolbox talks, and team meetings Liaise with clients and produce performance reports Oversee health & safety, ensuring compliance across all activities Support onboarding, training, and development of staff

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What We're Looking For

Background in responsive repairs with experience managing operatives Strong leadership and communication skills Solid understanding and competency in Health & Safety

Minimum SSSTS qualification

, with

SMSTS or IOSH

preferred Trade-related certifications (e.g., Asbestos Awareness, Scaffold Inspections) Experience in housing maintenance and site management Commercial awareness and ability to manage budgets Proficiency in Microsoft Office and report writing A proactive, supportive, and assertive approach Must hold a valid UK driving licence

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Why Join Us?

Be part of a dynamic and supportive team Opportunity for progression to Senior Supervisor or Contract/Operations Manager Make a real impact in your community Work in a collaborative environment where your ideas matter

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Ready to Apply?

If you're ready to take the next step in your career and lead with purpose, apply today and help us build better communities--one repair at a time.



Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.



To learn more about the checks included in this process, please click on the following link: National Security Vetting


Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.


We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places

- working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet

- protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people

- creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.


We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.


PLACEHOLDER