Job Description

Supervisor- Top Cut, Glasgow

We are seeking a dedicated and experienced Supervisor to oversee daily operations within our establishment. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our team delivers exceptional service while maintaining high standards of food safety and quality. This role requires a hands-on approach to managing staff, ability to communicate effectively and show awareness of surroundings, and deliver customer satisfaction in a fast-paced environment.

At Top Cut, we're all about quality cuts, bold flavours, and a buzzing dining experience. Our menu is short and will be focused on providing affordable cuts with more bespoke steak specials - all in a lively, high-volume setting.

Salary of 13.15 per hour plus your share of tronc, this will come from a discretionary 10% service charge. We expect this to be a minimum of 3 an hour.

Duties

Supervise and coordinate the activities of front of house staff, ensuring efficient service and. Train and mentor team members in safe food practices, and customer service excellence. Maintain high standards of cleanliness and organisation within the bar and restaurant areas. Key holder position with opening and locking up unit Ability to show own initiative and know what needs to be done Ensure compliance with health and safety regulations, promoting a safe working environment for all staff. Handle customer inquiries and complaints with professionalism, striving for resolution and satisfaction.

Qualifications

Proven supervising experience in a restaurant or hospitality setting is essential. Experience in team management with the ability to motivate and lead staff effectively. Knowledge of food safety regulations and best practices is required. Previous culinary experience is highly desirable; barista experience is a plus. Excellent communication skills with a focus on customer service. Ability to work under pressure while maintaining attention to detail. A passion for the hospitality industry with a commitment to delivering outstanding service.
Job Type: Full-time

Pay: 13.15 per hour

Expected hours: 30 - 40 per week

Benefits:

Employee discount
Experience:

Hospitality management: 1 year (required)
Work Location: In person