Job Description

Company Description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

To continue our growth, we are now looking for a passionate

Supervisor

to lead our team at our

Liverpool

Flagship store.

Ongoing Responsibilities:

Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service Oversee and exceute all operational responsibilites related to running the store Build an engaged and loyal customer base Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items Create and maintain customer profiles via Flannels' clienteling tool Build and own a personal client book Research, source and find products to satisfy clients' requests and needs Monitor correspondence and ensure prompt response to all enquiries Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events Work closely with the internal departments that improve the overall customer journey and feedback on client trends Ensure timely outreach to all clients Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally Achieve yearly targets and KPIs

Qualifications

Qualifications and Experience:

Background in a retail leadership management role Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills. Experience working in a personal shopping/styling role is desired Deep product and brand awareness in the luxury goods market and high net worth client base Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines An eye for detail and outstanding organisational skills are essential Hyper-interest in global fashion trends and the luxury market Has a strong interest in the visual merchandising side of retail, with an eye for creating attractive and engaging displays.



Please note this is a store based role, based at our Liverpool location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.

Additional Information

The Rewards:

Basic salary 30,222 per annum

Weekly/Monthly & Quarterly Commercial Bonuses Stocktake Bonuses Commission-led bonuses across a wide range of products Monthly Group Rewards and Recognition Long Service awards Join the Fearless1000 Incentive Scheme, watch THIS video to find out more We offer a wide range of Development Courses with National Qualifications 28 Days Holiday 50% In-Store Uniform Discount Discounted Gym membership * Group-wide 20% Discount across all Frasers Group brands