Job Description

JOB DESCRIPTION

Position Title:

Supervisor

Location:

Queen's Arcade, Belfast, BT1 5FE

Department

: Retail

Date:

June 25

Version:

1

Status

: Permanent

Reports to

: RGM/Sales Manager

Direct Reports:

Sales team

Hours of Work:

Full Time: 5 days per week, rota-based Monday to Sunday, 41.25 hours standard hours There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:

To support the management team in driving a high performing team of sales professionals in the Flagship showroom. Working as part of the management team, including as a key holder, opening, and closing the store. Planning and prioritising the day-to-day retail operation of the store whilst, supporting the KPIs and standards of excellence we aspire to deliver for every client.

Role Scope:

Working as part of the Flagship showroom leadership team.

Area of Responsibility: Brand Ambassador

Key Activities:

Act as a brand ambassador for both Lunns and Brand Partners.

Support and encourage the sales team to be ambassadors for Lunn's and Brand Partners also.

Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.

Commercial understanding of sales and KPI's

Drive and maintain store standards

Liaising with the commercial, online and marketing teams

Area of Responsibility: Client Experience

Key Activities:

Leading by example with pride and passion in delivery of a world class customer experience for each client.

Coach and support the sales teams to effectively deal with all aspects of clients' enquiries.
Lead by example in delivering a positive team environment and living the Lunn's values and ethos.

Expand your client data base becoming a beacon for client development for all the Lunn's brands.

Continue to educate and build your clients trust in our own brands, harnessing a long-term relationship with Lunn's.

Lead the sales teams in full engagement of our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility: Learning & Development

Key Activities:

Actively seek opportunities to develop yourself and sales team both personally and professionally to be a world class team.

Work with the Flagship leadership team to build and maintain exceptional, knowledgeable teams.

Successful completion of all learning and development opportunities that are required for this role.

Area of Responsibility: Continual Improvement

Key Activities:

Continually review and assess inefficiencies and support in creating action plans to continually improve.

Confidently contribute to the team's voice to ensure successes are celebrated and opportunities are acted upon.

Key Relationships

Primary

Flagship showroom Management Team

Flagship retail sales team

Brand Partner representatives

After care team

Lunn's Support Team

Clients

Secondary

Mono-Brand store teams

Lunn's store teams

Retail General Manager

Back of house teams

Person Specification

Essential

2 years experience in a sales/customer facing role 1 year experience in supervising a team

Desirable

Sales/Customer facing experience in luxury or premium retail. Jet 1 and/or Jet 2 qualification Use of a CRM system

Skills, Behaviours & Attributes

Have a passion for people, with a positive can-do attitude. Enjoy supporting and building teams. Be an enthusiastic, self-motivated team player. Ability to actively listen to get the best from your team and clients. Ability to adapt your style to meet your client's needs. Excellent attention to detail and enjoy problem solving. Exceptional persuasive skills. Previous experience of Senior Sales with the Lunn's Group. Have successfully completed Jet 1 and 2 or evidence of working towards this.

Closing Date for this role is 8th July

Lunn's is an equal opportunity employer.

Job Types: Full-time, Permanent

Work Location: In person