Job Description

As an administrative/validation clerk you will support a high quality standard analysis service to Health Board managers and clinicians, ensuring they have the information that they require to deliver the highest quality and most appropriate services to our patients.
The post holder will be responsible for maintaining records, entering accurate data into the WPAS computerised system whilst demonstrating the ability to handle patient information, ie: responsible for the administration and validation of clinical pathways. This will be carried out by liaising with clinicians and managers regarding investigations and results in a sensitive and confidential manner.
Main duties of the job
To support the delivery of validation and specific regular and ad-hoc reports to clinical and managerial staff. This analysis will include information to support planning, operational and performance management, as well as support to specific service improvement developments within the Health Board.
The postholder will maintain effective relationships with stakeholders using these to ensure the role supports the validation process within the waiting list function. You will be expected to work closely with the Service Management teams.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Details
Date posted
03 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
25,313 to 26,999 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
100-AC025-0226
Job locations
Withybush / Glangwili General Hospital - TBC
Haverfordwest / Carmarthen - TBC
SA61 2PZ
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 09/03/2026 Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 09/03/2026
Person Specification
Qualifications and Knowledge
Essential

• General standard of education; 5 GCSE's or equivalent
• Level 3 qualification e.g. A Levels or qualifications specific to administrative and secretarial role
• Willing to undergo departmental training and improve knowledge and skills through further training
• Excellent Computer Skills. Ability in particular to manage Excel

Desirable

• Credible Clinical exposure to terminology
• Previous recognised experience in an NHS setting
• Understanding of WelshPAS and all associated information systems

Experience
Essential

• Previous experience of working in an administrative / office environment
• Computer literate and proficient in using Microsoft Office suite (Word, Excel, PowerPoint and Outlook). Including use of internet search engines
• Experience of data entry and maintaining spreadsheets
• Working within a team environment

Desirable

• Ability to immediately use Information systems
• Understanding of RTT and associated terminology
• Able to demonstrate knowledge of NHS systems
• Experience of dealing with public, health care professionals and health board staff at all levels

Language Skills
Desirable

• Welsh Speaker (Level 1)

Person Specification
Qualifications and Knowledge
Essential

• General standard of education; 5 GCSE's or equivalent
• Level 3 qualification e.g. A Levels or qualifications specific to administrative and secretarial role
• Willing to undergo departmental training and improve knowledge and skills through further training
• Excellent Computer Skills. Ability in particular to manage Excel

Desirable

• Credible Clinical exposure to terminology
• Previous recognised experience in an NHS setting
• Understanding of WelshPAS and all associated information systems

Experience
Essential

• Previous experience of working in an administrative / office environment
• Computer literate and proficient in using Microsoft Office suite (Word, Excel, PowerPoint and Outlook). Including use of internet search engines
• Experience of data entry and maintaining spreadsheets
• Working within a team environment

Desirable

• Ability to immediately use Information systems
• Understanding of RTT and associated terminology
• Able to demonstrate knowledge of NHS systems
• Experience of dealing with public, health care professionals and health board staff at all levels

Language Skills
Desirable

• Welsh Speaker (Level 1)

Skills Required