Job Description

It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.



We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.



No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

Position:

-------------

The Support Advisor plays a key role in delivering high-quality assistance to both internal and external customers, ensuring smooth usage and troubleshooting of Open GI's product range and services. This role requires strong communication, technical aptitude, and a commitment to operational excellence to deliver the best possible support and advice.

Your key responsibilities

General

Provide quality support to internal & external customers Offering assistance on both usage and troubleshooting of Open GI product range and services Accurate administration of internal computer system Understand and follow the standards and procedures used within the team Communicate effectively at all levels internally and externally

Team/Operational

Maintain the level of calls defined by team objectives Escalate calls according to procedures Investigate and resolve issues in a controlled and timely manner using remote diagnostic tools when necessary Support internal teams / departments with similar requirements to customers Provide cover for other teams within the Support Centre where necessary

Requirements:

-----------------

Qualifications

Educated to GCSE (or equivalent) with passes in Maths & English

Experience

Knowledge of Open GI Limited product range and services (advantageous) Knowledge of the Insurance Industry and or Brokerage (advantageous) Working knowledge of Microsoft products, including office and Windows 11 (advantageous)

Skills

Ability to work under pressure whilst maintaining enthusiasm Analytical approach to problem solving Excellent telephone and verbal/written communication skills at all levels Good team player

Aptitudes

Excellent customer handling skills Takes personal responsibility for customer satisfaction and attempts to add value for the customer Ability to convey technical information to non-technical colleagues / customers Positive attitude towards learning new skills Willing to ask for support from others, proactively asks how they can support others. Displays a professional attitude Genuinely respects other points of view and opinions and demonstrates sensitivity to cultural differences

Other information:

----------------------

Mission and Values

Our mission is to be both the Technology Partner and Employer of choice for the UK General Insurance Market. Our values are central to this vision, as they represent how we collaborate to continually deliver for our customers:



Accountability: We own our actions and shape our success on the results we deliver Innovation: We tackle challenges with fresh thinking and bold ideas Teamwork: We work together, recognising we can't do this without each other Trust: We build trust on integrity, transparency and mutual respect


We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

Benefits package

Competitive salary depending on skills and experience Company pension Bonus opportunity Life assurance and critical illness cover Cycle to work scheme Perkbox - an exclusive platform offering a wide range of discounts and benefits Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together Wellbeing - wills at work scheme, employee assistance programme and mental health first aiders


Please note, this is a hybrid role requiring a minimum two days in-office attendance following an initial training period where full office attendance would be required at our

Worcester office.

Therefore we are looking for candidates who live within a commutable distance to the office.

To apply for this role please click the apply button and send us your covering letter and CV.