Job Description

Role Introduction:

Are you interested in starting a career within IT? You will be joining a fast-paced Education support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to MIS ProSolution, and the wider suite of on-premise ProSuite product set.
What You Will Do:
As a Support Consultant, you will be responsible for handling

incoming support calls and emails

, undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an

exceptional level of customer service

and satisfaction is met at all customer touch points Perform and undertake all aspects of

technical support service

(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.

What You Will Have:
Effective

problem solving skills

Knowledge of the FE Sector and customer centred

Well-developed oral and written

communication skills

Well organised

, with the ability to work proactively in a team in a busy environment Experience with using Microsoft Windows and Microsoft office suite

Successful candidates will join a

one week bootcamp

to develop their soft skills and system knowledge prior to starting the role. You will then be

supported

by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our

Support Development Programme

.
What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer

- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here