Job Description

Date: 28 Jul 2025


Location:


UnitedKingdomHull, GB

About Us

For 40 years, Zetron (a Codan company) has delivered interoperable command & control systems.


Across multiple industries and international markets. Zetron is headquartered in Redmond, WA, USA, with centres of engineering excellence in Victoria, BC, Canada, and Brisbane, QLD, Australia & United Kingdom. Zetron currently has over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries and 7 continents. Zetron is an established global leader in connecting communications centres with field operations, personnel, and constituents. Our products make a real difference, they get police, fire and ambulance services to the scene of an incident, and they assist with keeping the power on, the trains running, and airports operating. Our customers rely on our systems to be to be available every minute of every day to help keep their staff and the public safe.


We'd love your help. And we'll support you all the way.


Discover us at Mission Critical Communications Solutions - Zetron

What Will You Be Doing?

Reporting to the Application Support Manager the Support Consultant plays a vital role in delivering high-quality, customer-focused technical support to external clients in critical control room environments. As part of a collaborative support team, the role is responsible for fault resolution, technical guidance, and advice in alignment with contracted Service Level Agreements (SLAs). In addition to providing third line support, the technician will contribute to the training and development of other support personnel, helping to maintain and enhance the organisation's Service Management Policy and Plan.

In this role, you will be responsible for:

Providing 3rd line remote support to UK and international customers Collaborating with internal teams and third parties to resolve technical issues Managing ITSM cases in line with SLAs and escalating when required Delivering on-site support across Zetron's product range as needed Applying software updates and configuration changes through Change and Release processes Maintaining customer documentation and internal knowledge base content Building stakeholder relationships and attending service review meetings Participating in Change Approval and Defect Control Board meetings Liaising with vendors to meet service targets and escalating risks when necessary Developing expertise in Zetron's proprietary software and configuration tools Maintaining diagnostic procedures and documenting effective workarounds

About You

We are seeking a proactive and solutions-focused professional with a passion for delivering high-quality technical support in complex environments. With strong communication skills, you can confidently engage with customers, internal teams, and third-party vendors, translating technical issues into clear, actionable solutions. A collaborative team player, you thrive in a fast-paced environment and are always willing to share knowledge and support colleagues.


Ideally, you will have experience working with SQL databases, Windows operating systems, VOIP/SIP based systems, network diagnostics, hypervisors and technologies such as Integrated Communication Control Systems (ICCS) and Computer Aided Dispatch (CAD) systems. Your ability to work methodically under pressure, combined with a solid technical foundation, enables you to quickly diagnose and resolve issues while maintaining a customer-first mindset.


This role will require the ability to be to obtain UK NPPV3+SC security clearance.

Why Join Us?

Exciting Projects: Contribute to impactful initiatives that make a difference in communities. Collaborative Team: Be part of a supportive and engaged global business Professional Growth: Expand your skills and stay ahead of industry trends

Benefits:

Located in Hull our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do. Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organisation.


At Zetron we not only create and stand behind products that help save lives, but our employees are also offered a competitive compensation and benefits package, including:


Single Private Medical Cover (with the option to select family cover at an additional cost) 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days. 4 x basic salary life assurance cover A Group Pension Plan with fantastic employer contributions A selection of tax efficient flexible benefits to suit your individual needs
#IND2


Job Type: Permanent


Work Location: In person