Job Description

CHC are on the lookout for a dedicated Support Coordinator to join our Support Department based in Head Office in Tywyn.

The Support department are responsible for managing customer relationships, ensuring customer satisfaction, and maintaining customer loyalty, while providing exceptional customer service by responding to enquiries, resolving customer complaints and providing personalised solutions to our customer needs.

These important roles requires a high level of communication, problem-solving, and organisational skills, as well as the ability to work collaboratively and proactively with customers and internal teams.

Our Support Coordinators must possess excellent customer service skills and the ability to build strong relationships with our customers in order to provide personalised solutions that meet their needs and expectations.

Your role would include but is not limited to:

Maintaining CHC's positive image and reputation by ensuring that our customers receive continual high-quality and professional services. Engage our customers with professionalism, instilling confidence in our ability to address their issues effectively and expediently Managing customer enquiries via phone / email and CHC App Managing bookings on our bespoke software systems Compiling comprehensive monthly / ad hoc data reports Creating quotes / orders Resolving customer issues / complaints Provide accurate, valid and complete information to customers Providing administration support across the team Follow communication procedures, guidelines, and policies
Ideal candidates will possess and have experience in the below skills:

Strong Customer Service and Organisational Skills IT Literate (particularly Microsoft Excel and Word) Effective Communication Demonstrate Problem Solving Skills Time Management and Ability to Work to Deadlines and Targets Maintain a Positive Attitude Attention to Detail Ability to multitask
Experience and knowledge of the waste management sector would be desirable but not essential.

What CHC will give you in return:

13.00 per hour starting rate

Paid lunch breaks

CHC Employee Bonus Scheme

20 Days Annual Leave plus Bank Holidays - (Rising with length of service )

Enhanced Employer Pension Contribution

Career Development Opportunities

Summer Socials

Potential ad hoc visits and days out with CHC's Account Managers

As part of our commitment to team wellbeing, we offer an Employee Assistance Programme for free access to confidential advise and support.

Our CHC Team also benefit from a perk scheme via Perkbox which includes discounts and offers from major UK brands.

Job Types: Full-time, Permanent

Pay: From 13.00 per hour

Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking
Work Location: In person