Job Description

Travel. It\'s one of life\'s simple pleasures. But, ooof, planning it can feel like hard work. For the last 20 years we\'ve been on a mission to empower every traveller with innovative tools, insights and experiences that help people get to where they\'re going, so they can spend more time out exploring the world, and less time anxiously bouncing around 25 browser tabs and endless spreadsheets. Our traveller-first approach drives everything we do and it\'s never been more important than it is today.

When we launched as a flight comparison site back in 2003, we changed the game by helping travellers feel smart, like they were in on a secret, that promise hasn\'t changed. And today, while we\'re a world leader in travel, with millions of people using our products every single day we know there\'s so much more we can be doing.

Being part of Skyscanner means joining a team hell bent on building the world\'s most innovative, and helpful travel experiences possible. We\'re hugely ambitious and believe we have the chance to genuinely challenge and disrupt the industry.

Innovative. Brave. Straightforward. At Skyscanner, we like to keep things simple. Working here involves collaboration, ownership and bags of innovation. We\'re not afraid to admit that it\'s different from the norm. But if you\'re our kind of Systems Engineer, you\'ll feel right at home.

If excellent customer service describes you and terms like system administration, application support, troubleshooting and diagnosis excite you, we may be looking for you to help create and maintain our digital workplace by drawing on your existing IT skills and your desire to learn more. You should be capable of operating basic systems and services, be able to identify problems and find solutions. A passion for learning new technologies will take you far in this role and great communication and customer service skills will be essential. Due to the hands on nature of the role there will be a requirement to be office based 5 days per week.

What will this role be responsible for delivery on?

This is a 12 month FTC primarily focused on providing Onsite support for our London Office. As part of Team Yoshi you will look after Desk IT, Windows & Mac Laptops, Mobile Phones, VOIP and the systems that manage these. In addition to this you will manage local project deliverables for the squad.

OnSite support includes but is not limited to:-

• Being the primary IT Support contact for our London office on your given days
• Working on IT issues that are raised via our Techbar channel
• Meeting Room and Large Event (Townhall) Support
• Preparing new Laptop and Mobile Devices for use
• Hosting new joiner IT inductions

What skills do we need?

• Great communication and customer service skills
• Good problem solving and technical skills
• A good general knowledge across typical IT Systems
• Familiar with both Windows & Mac OS
• An understanding of how systems like Intune, SCCM & Jamf work with devices
• The ability to work on your own and often in high pressure environment

What can we teach you? What will you learn?

• You will develop your IT Skills
• You will gain exposure to systems such as Intune & Jamf

Already a global leader in travel, we want to elevate the way we work to a whole other level. In return, you\'ll get important things like a pension, medical insurance, headspace subscriptions, a wellbeing allowance and the option to buy more holiday. We\'ll also help you donate to good causes and spend time volunteering. And you\'ll have the opportunity to work from your home country for 3 weeks a year, and 30 days in our other global offices. Everything, in other words, to help you relax and give your best.

For more details on Engineering at Skyscanner, check our and follow on Twitter.

You\'ll join a brilliantly diverse group from all corners of the world. After all, travel is about finding new perspectives and experiencing new people and cultures - and Skyscanner is strongest when our teams are both inclusive and diverse. We recognise and challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

Skyscanner