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Support Officer (AAT Trainee)

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Are you interested in supporting smooth financial operations? If so we are looking for a proactive and detail-oriented Payments Admin Support Officer to join our dynamic, diverse team!


As a Payments Admin Support Officer, you'll play a key role in ensuring the accuracy and efficiency of our payment processes. You'll work closely with internal services and external suppliers dealing with queries and supporting transaction processing and system workflows.


Key Responsibilities

Assist with the monitoring and processing of payment transactions on behalf of the Authority within a centralised service unit Liaise with internal departments and external stakeholders to ensure timely resolution of all enquires raised. Ensuring that data is entered in line with process procedure in an accurate and timely way to maintain accurate records and support audit requirements Statement processing to ensure that the Authority's liabilites are protected.

What are we looking for

Someone who commits to a strong attention to detail Excellent communication and interpersonal skills, and a team player. Someone who can work independently on their own initative Experience in financial operations or payment processing (preferred) Ability to work independently and as part of a collaborative team A proactive mindset with a commitment to service excellence

What's in It for You?

An opportunity to grow within a supportive environment, with the potential of studying for an AAT qualification. Exposure to cross-directorate teams working within a very diverse and established Local Authority.

If you would like the opportunity of working within a payments service that prides itself on it's process management and team work take the next step and submit your application, you never know this might be the role that you have been waiting for.


Closing date Wednesday the 27th August 2025.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. To avoid disappointment please submit your application as soon as possible.



Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.


Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.


We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.




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Support-Officer-(Trainee)-JD-(1.-2.-23).pdf