Job Description

Job profile for Support Officer

#

Support Officer

Brighton with Hybrid working
20/11/2025


Support Officer


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

Salary starting from 28,233 per annum dependent on skills and experience

Contractual hours

35

Basis

Full time

Job category/type

Administration / Corporate Support

Date posted

27/10/2025

Job reference

REQ000262




Job description

Role title:

Support Officer

TPR Grade & Pay Group:

R&O Grade 11 - Officer

Reporting to:

Executive Assistant

Directorate:

COO Group

Starting Salary:

Salary between 28,233 - 31,370 per annum dependent on skills and experience, plus excellent benefits package

Contract:

Permanent

Location:

Brighton/hybrid (6 days per month in the office)

The

role and responsibilities

We are looking for a highly organised and discreet Support Officer to join the Chief Operating Officer's Office. This is a pivotal role supporting the Executive Assistant in delivering a high-performing, responsive, and professional executive office.



You'll be instrumental in supporting the COO's Office to run smoothly, providing administrative and operational support that enables the team to focus on strategic priorities.

You will:

Support with the coordination of meetings, briefings, and internal communications. Support with the organisation and collation of confidential information and ensure records and materials are stored securely. Support with the preparation of reports, presentations, and other materials to a high standard, ensuring these are distributed in a timely manner. As part of the COO office team, provide high-quality administrative support to the COO, including support with the COO calendar, meeting support and action follow up. Be the first point of contact for the monthly Delivery Assurance Committee meeting, working with the Corporate Secretariat to ensure agendas, papers, minutes and actions are developed, submitted, and recorded correctly and in a timely manner. Manage the COO Group fortnightly stand ups ensuring the rolling agenda is planned in advance with speakers on relevant and engaging subjects from across the organisation and within COO Group. Handle correspondence and documentation with professionalism and discretion. Develop and maintain positive relationship with key stakeholders across the organisation. Use sound judgement to triage issues and escalate where appropriate. Support the COO Office in maintaining operational excellence and mitigating risk.

The role criteria

Strong administrative experience in a fast-paced, professional environment. Excellent written and verbal communication skills. Proven ability to handle confidential information with integrity. Strong organisational skills and attention to detail. Ability to work collaboratively and build effective relationships across teams. Confidence in prioritising tasks and managing competing deadlines. Familiarity with project coordination or stakeholder engagement.

The team

The Chief Operating Officer Group brings together key operational functions such as People, Finance, Risk, Compliance, and Business Continuity to provide timely, clear, and flexible support to all teams across TPR. This enables the organisation to fulfil its statutory objectives and deliver on its priorities effectively and efficiently.



This role, alongside the Executive Assistant and Personal Assistants deployed across the group, plays a crucial part in ensuring the smooth running of the COO Office. By providing high-quality administrative and operational support, it helps senior leaders stay focused on strategic delivery while maintaining strong governance, coordination, and communication across the organisation.



TPR offers:



Genuine opportunities for learning and development. A values-led, inclusive environment. Hybrid working and flexible shift patterns. A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Women's).

Reward and benefits

We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme.

Our culture

TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment.



Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government's workplace design guide to ensure accessibility by design was achieved for our section.



We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another.

About The Pensions Regulator

With a career at TPR, you'll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than 2trn of savings safe.



Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We're committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society.



.

Applications

To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications.



Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application.



We welcome applications on a part time and job share basis.

Selection and interview

If you are shortlisted for interview, we'll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion.



As a Disability Confident Employer, we're committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the criteria outlined in the 'what you will bring' section will be offered an interview.

Diversity and inclusion

TPR is committed to promoting diversity, inclusion and equality in the workplace, creating an environment where everyone is encouraged to be themselves, enabling our people to feel supported, represented and do their best work.



We encourage applicants from all backgrounds and with different identities and experiences to apply for roles with TPR.

Further information

Please visit our website to find out what it is like to work at TPR, our culture, interview process and our commitment to our employees.



If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.


Support Officer