Job Description

Working Part time : 30 hours per week
The Head & Neck Directorate is well established within the Trust, with a team of dedicated clinical and administrative staff who strive to provide an excellent service to the patients in the population served by the Countess of Chester Hospital.
What this Opportunity means:
Development opportunities, including skills and leadership development.
Whole day induction, introducing you to our Trust and ensuring you settle in.
A friendly and supportive working environment (see our Trust Behavioural Standards).
Competitive Salary, with incremental pay progression.
Excellent holiday entitlements 27 days + bank holidays rising to 33 after 10 years' service (pro rata).
Competitive pension scheme.
As part of our commitment to Improving Working Lives, family friendly benefits, such as flexible working practices, on-site nursery, holiday play scheme and support for all carers are just a few of the benefits we can offer.
See for further details
Main duties of the job
We are looking for a highly motivated individual to provide comprehensive administrative and clerical support to various specialties within the Head & Neck Directorate as directed by the Team Leader and/or Assistant Service Manager. The successful candidate must be able to work using their own initiative, and also as part of a busy team.
To undertake audio transcription and typing of clinic and miscellaneous digital dictation as required by the Team Leader.
Good communication skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.
A working knowledge of general office procedures and Microsoft packages is required but full training will be given in the use of hospital software.
Knowledge of medical terminology would be an advantage.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

• The Countess of Chester Hospital: providing 438 general and acute beds
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
Details
Date posted
02 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
210-2025-248-C
Job locations
Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
Job description
Job responsibilities
See for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of 16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. Job description
Job responsibilities
See for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of 16per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
Essential

• GCSE standard (English) or NVQ Level 2 or equivalent

Desirable

• RSA Typing III
• Audio typing qualification

Knowledge and Experience
Essential

• Audio Typing experience
• Touch typist
• Knowledge of Microsoft packages

Desirable

• Familiar with medical terminology
• Relevant clerical experience

Skills and Abilities
Essential

• Excellent communication skills
• Ability to work under pressure and in a busy department
• Ability to problem solve and use initiative
• Ability to cope well with change
• Have a positive attitude

Person Specification
Qualifications
Essential

• GCSE standard (English) or NVQ Level 2 or equivalent

Desirable

• RSA Typing III
• Audio typing qualification

Knowledge and Experience
Essential

• Audio Typing experience
• Touch typist
• Knowledge of Microsoft packages

Desirable

• Familiar with medical terminology
• Relevant clerical experience

Skills and Abilities
Essential

• Excellent communication skills
• Ability to work under pressure and in a busy department
• Ability to problem solve and use initiative
• Ability to cope well with change
• Have a positive attitude

Skills Required