Job Description

Support Worker - Emergency Department & Home Wellbeing

Location: Grange hospital, Torfaen

Salary: 12.60 per hour

Hours: Zero Hours, as and when required

Contract: Casual

Service Hours: Delivery hours are 10am until 10pm, 7 days a week and be expected to cover a full shift (10am - 10pm)

Driving: Full UK Manual Driving Licence

Do you want to make a real difference to people's lives the moment they leave hospital? Are you looking for a rewarding role that could kick start your career in the health and social sector?



We're looking for someone kind, reliable, and full of positive energy to join our Health and Care team as a Support Worker. If you're the type of person who enjoys helping others feel safe and supported, you could make a real difference in someone's life. No formal care experience? That's okay. If you're patient, thoughtful, and can make someone feel at ease, you're exactly who we're looking for.



As a Support Worker, you'll be a lifeline for people who may be feeling vulnerable after a hospital stay. Whether it's helping with shopping, checking in with a phone call, or simply being a friendly face, your support will help people live more independently. It's more than just a job - it's a chance to give back, grow your skills, and be part of a team that truly cares.

What will a day in the life of a Support Worker involve?

Providing practical and emotional support, including welfare calls, shopping, and home visits. Supporting adults after a hospital stay to help them recover safely at home. Responding to referrals from clinicians and community health professionals. Assessing needs and following a personalised support plan for each service user.

To be a successful Support Worker, what will you need?

A kind, calm and confident approach with great people skills. Right to Work in the UK, unfortunately we cannot offer sponsorship for this role. The ability to work independently and as part of a team. A full UK driving licence and willingness to drive service vehicles. Basic IT skills and a commitment to following procedures.
Interested? The

closing

date

for applications is 23.59 on

Wednesday 5th November 2025

.

In return for your commitment and expertise, you'll get:

Flexible working:

Remote and hybrid working, flexitime, compressed hours, and job sharing.

Holidays:

36 days annual leave (including bank holidays) + option to buy 5 extra days.

Pension scheme:

Up to 6% contributory pension.

Learning & Development:

A range of career & learning opportunities.

Discounts:

Blue Light Discount Card, Tickets For Good & employee benefits platform..

Wellbeing Support:

Peer Supporters, CiC (EAP) & Headspace App.

Cycle2Work:

Lease a bicycle through the scheme

.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders