Job Description

About the organisation:

Operating for 50 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

Hours:

20 hours per week which will include a mix of day & evening working (on a rota basis)

Pay:

12.60 per hour

Contract:

Part time

Purpose Statement:

Access Community Trust provides housing support to residents which is heavily focused on working them to provide personal resilience and skills to be able to live independently within the community. Each referred individual should be supported in a way which encourages residents to be empowered and to help build independence. A key part of gaining independence is being able to maintain an ability to live independently in the community and the role will focus on enabling our customer to build the skills and resilience to achieve this.

Principal Responsibilities:

The key responsibilities will require the postholder to work proactively and reactively with their caseload, ensuring regular keyworking sessions, risk assessment updates and connecting clients with internal and external support mechanisms which help to enrich the customer's journey and successful move-on.

Performance Indicators:

Key indicators are focused on the regular engagement with residents and their progress within their own individual journey up to and including move-on outcomes.

Experience:

We actively encourage those with lived experience to become support workers and therefore whilst vocational experience is heavily valued, so is that of someone with lived experience.

To encourage applications from all sections of the community we view the role of support worker to need key skills around listening, supporting, guiding, enabling and encouraging. Full training can be provided to candidates evidencing the key skills listed above, however if you have previously worked in a similar role or have transferable skills then we would also welcome and encourage your application.

Key objectives and responsibilities of role

:

1.

To undertake proactive and reactive duties to ensure the project is secure and safe for the comfort and wellbeing of all residents and staff and/or visitors.

2.

To undertake suitability assessments in line with funding and organisational criteria.

3.

To effectively communicate via email, face to face, telephone and video conferencing and accurately record work undertaken.

4.

To help residents develop their independence through providing support, advice and guidance within a user-led framework and style. This will also include internal and external stakeholders and support providers.

5.

To proactively engage with internal and external stakeholders so as to check, monitor and report progress of interventions and ensure client progress is maintained and reviewed.

6.

To be able to provide reactive support when necessary to help the resident through difficult and negative times and provide encouragement on progress so that their journey to independent living is still a positive one.

7.

To work with customers in accordance with organisation procedures and processes including GDPR and safeguarding.

8.

To encourage and record client opinions, views and feedback to ensure customers feel empowered to drive a review and improve model.

9.

To keep up to date with all relevant information within the place of work. This will include resident focused and building focused information and developments as well as more generic information, for example Health and Safety

10.

To ensure residents keep to their basic commitments regarding (where applicable) payment, engagement, progress and respect to other residents and staff.

11.

To alert senior staff to issues regarding the resident such as non-payment, non-engagement and any other concerns such as safeguarding.

12.

To support the day to day running of the residence through undertaking tasks relating to clearing rooms and making them ready for new tenants.

Application Info:

All data requested is required by us and is outlined within a Lawful Basis Statement which is available upon request.

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and / or social exclusion

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please submit an enquiry through our website https://www.accessct.org/.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: As this role involves working with vulnerable people; a satisfactory enhanced disclosure from the Disclosure and Barring Service is required. This is to be paid for initially by the successful candidate and will be reimbursed fully upon the successful completion of a six-month probationary period.

Please note: We reserve the right to close recruitment once a suitable number of applications has been reached, and early application is strongly encouraged. We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Job Type: Part-time

Pay: 12.60 per hour

Expected hours: 20 per week

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Sick pay Store discount
Work Location: In person