Job Description

Job Summary

Role: Support Worker - Snow Hill Court


Salary: 12,973 per annum (Full time equivalent of 32,434 per annum)


Hours: 15 per week


Location: City of London


Closing date: 10/08/2025


Interview date: 20/08/2025


Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment


About us...


Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.


Is our mission easy? No, but we never give up on people. Last year we helped more then 15,000 people.


Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.


About this role...


We are looking for a Support Worker to join the Snow Hill Court team.


We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.


Assessment Centres are fast paced services where people are referred in, usually from the street, and rapidly referred on to appropriate longer term accommodation. The services are short stay, and staff provide wrap around support and liaison with several external partners, including physical health, mental health, substance use and housing. Staffed 24 hours to ensure this quick turnaround, they are a key service to ensure people are off the streets and in stable accommodation.


You will:


Conduct rapid risk and accommodation assessments with clients moving in to the service Liaise with external agencies and councils to ensure clients are receiving wrap around support Increase move on and throughput in the centre Ensure the environment is safe, healthy, and reflective of our ethos and supports our client's aims Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team's successes.

You will be:


Organised and efficient in your work Excellent at communicating and problem solving Confident in your ability to support clients and engage with a range of partners Competent at using a computer and a range of software packages Committed to developing your knowledge and skills

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:


Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata). Pension - we contribute 6.5% to your pension when you contribute 1.5%. Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL. Life assurance - four times your annual salary and critical illness cover. Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.


To apply visit our website and complete our application form.


For further information please contact, Gemma Lukens, Lead Manager at Gemma.Lukens@thamesreach.org.uk Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

JOB PROFILE DOCUMENT

Location

City of London