Job Description

This role will be based on a 4 on 4 off rolling rota - 11.5 hour shifts

Salary of

26,339.04

Driving licence essential

Previous applicants need not apply

SUPPORT WORKER

Job Purpose

This role contributes to the achievement of the Business & Corporate Plan objectives of the Ferry Project by contributing to the provision of safe accommodation, care and support to homeless single people at Octavia View.

To provide a supportive and welcoming environment to the single homeless people accommodated by the Ferry Project.

To carry out needs and risk assessments of service users during their stay with the Ferry Project. To ensure that each service user is fully supported in his/her development and progress to independence, according to his/her individual support plan and self-determined goals.

To work with other staff to enable service users to develop the skills required for independent living.

Whilst on duty to ensure the health and safety, security and well-being of service users, staff and visitors, offering loyalty with demonstrably great attitude, clear focus and perseverance and contributing knowledge and skills to the development and acquisition of new business opportunities.

Key Accountabilities

1. Ensure that all services are provided at a high quality level, whilst following all Ferry Project policies and procedures

2. To take responsibility for an agreed and designated caseload of clients, being their main point of contact and Support Worker during a period agreed with the Support Manager/Team Leader.

3. To support the clients with booking appointments with the GP, hospital, job centre, dentist or opticians.

4. Assist with activities where needed

5. Take clients to the donations HUB

6. Complete Support Handovers when required

7. Complete Key working sessions, outcome Stars and risk assessments when requested.

8. Be responsible for issuing the client ready meals and tea bags.

9. As Support Worker to work directly with all service users, maintaining frequent and supportive contact and being responsible for all aspects of their stay on the project.

10. To ensure that professional boundaries and standards are maintained at all times when working with clients in accordance with Ferry Project's policies and procedures.

11. To support the clients to comply with their licence agreement, to access those external agencies which can help with their development and move towards independence and sign post these to the service user.

12. To ensure that clients complete Housing Benefit and other similar benefit claims and these are duly submitted to FDC through the Administration team.

13. To ensure clients are aware of the need to pay their rent on time and in full, and where necessary to remind them the day on which the clients benefits are received.

14. Where applicable review the Outcome Star and action plan with the client and ensure that it is updated in line with Ferry Project's policies and procedures.

15. To ensure that client's views are always taken into account in the support planning and review processes.

16. To ensure that all clients are consulted in any matters affecting them and promote a culture of inclusion and service user involvement wherever possible.

17. To ensure that all contact with clients is recorded as per the procedures of the Ferry Project.

18. To ensure that the clients support file / data entry is updated daily ensuring factual information is captured and reflects the clients support needs

19. To record and maintain client KPI's

20. To deliver a high level of support and interaction with individuals with complex needs

Regulatory Framework

General

To liaise with external agencies relevant to the support work and clients and to record all such contacts.

To assist clients to attend relevant education and external programme activities planned.

In conjunction with all other members of staff to be responsible for day-to-day cleanliness and health & safety issues within the project whilst on duty.

In conjunction with all other members of staff to be responsible for the security of the project whilst on duty.

Efficiency & Innovation

Personal

To lead by example in all areas by demonstrating excellent attention to detail in personal presentation i.e.: hair, nails and dress (uniform), and behaviour, supporting vulnerable clients in a client focused manner.

Be responsible for promoting a culture of continuous improvement.

To ensure that the work spaces used are kept clean to an appropriate standard.

In all activities adhere to Ferry Project policies and procedures.

To attend Support Staff team meetings and other Ferry Project meetings as required.

To be jointly responsible for the post holder's own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.

Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder's responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Scheme Manager.

Bringing forward opportunities for business growth.

General

Create and develop new business opportunities. Actively contribute to the development of strategy for the business. Contribute towards business planning processes. Demonstrate a commitment to personal and professional development.

Active Asset Management

Growth

To identify a range of opportunities for innovative practice and growth of the service. To act as a representative for the service and Group at internal and external events as required. To build strong working relationships with multi-disciplinary organisations, including Social Workers,
Family Workers, Police, etc. to ensure our customers receive a holistic support approach.

People & Structure

Pro-active enforcement of the Organisations vision and values Carry out training and development activities as identified and agreed in consultation with your manager.

Dimensions

Scope:

The Support Worker will work in an operational setting, carrying a caseload of clients who require support. As part of the team, they have a shared responsibility for the efficient running of the project, including responsibility for quality, compliance and Health and Safety.

Additional Information

i) Context/Environment

As a member of a team of staff at within Ferry Project, the Support Worker shares responsibility for working with customers. As staff are usually involved in working on a rota basis, good communication between staff members is essential.

The client groups vary in each scheme and may be young people, homeless older people, single homeless clients, families, people with a history of mental health issues, people with physical disabilities or people with drug and alcohol addictions.

Due to the nature of this varied client group project staff are required to conduct themselves professionally and maintain strong boundaries between themselves and the residents at all times.

The staff member will be supervised on a regular basis and the job performance appraised annually - as part of the process, the member of staff will be expected to jointly identify training needs with their line manager.

ii) Skills/Knowledge/Experience

Essential:

To possess highly tuned listening skills when dealing with customer enquiries. Ability to work effectively under pressure. Ability to build relationships, with both internal and external customers. Effective client support skills. Good communication skills. Ability to prioritise workloads, work independently and to follow complex instruction as and when required. Great attitude, clear focus and perseverance. Understanding of and commitment to equal opportunities in relation to employment and service provision. Commitment to the aims of the Company and to the provision of a high quality customer focused service. A positive and professional approach. Commitment to personal development and learning. Willingness to work outside normal office hours occasionally Awareness of Drugs and Alcohol Awareness of Neurodiversity Awareness of Domestic Violence Awareness of Trauma Informed environments Driving licence

Desirable:

Food Hygiene certificate Knowledge of the benefit system. Experience in working with adults with substance abuse issues.

iii) Competencies

Efficiency and Innovation

Problem solving

Innovative thinking

People and Structure

Ferry Project Values

Communication

Personal Learning

Customer Focus

Customer and Results Focus

Person centered

Supportive

Collaborative working

Active Asset Management

Planning and prioritising

Growth

Innovative Creative thinking

Initiative

Regulatory Framework

Process Driven

Risk Management

Quality Management

iv) Education

Essential:

Good standard of literacy and numeracy. Good knowledge of using IT systems applicable to administration including databases. Knowledge of Health and Safety legislation and best practice. Knowledge and experience of maintaining good administrative based processes and procedures. Knowledge and experience of client support procedures and systems. Experience of working with vulnerable adults with a variety of needs.

v) DBS -

An enhanced DBS is required for this role.

Job Type: Full-time

Pay: 26,339.04 per year

Benefits:

Company pension Discounted or free food Employee discount Health & wellbeing programme Store discount
Experience:

Mental Health: 1 year (preferred) Support Worker: 1 year (preferred) Drugs and Alcohol: 1 year (preferred) Criminal Justice System: 1 year (preferred) Learning Disability: 1 year (preferred)
Work Location: In person