Job Description

We're seeking a dedicated Supported Living Training Officer to join our team. With prior healthcare experience, a Level 3 qualification in Health & Social Care, and knowledge of regulation bodies, you'll play a crucial role in ensuring our organisation meets and exceeds industry standards.

Key Responsibilities

Oversight and Compliance

Maintain full oversight of all training programmes to ensure consistently high standards of staff competence, compliance, and professional development. Ensure all mandatory and rolespecific training requirements are delivered in line with organisational policy, RQIA standards, and NISCC regulations.

Relationship Management

Build and maintain strong relationships with service providers, external vendors and internal managers to support the smooth delivery and continuous improvement of training and service operations. Act as a key point of contact to resolve trainingrelated queries and issues.

Training Administration

Manage the full cycle of training for staff, including enrolment, engagement, monitoring compliance, and ensuring timely completion. Maintain accurate training records and provide regular updates to management on progress.

Induction & Onboarding

Deliver comprehensive induction programmes for new employees, including patient moving and handling training, safeguarding, mental health, disabilities and rolespecific requirements, ensuring staff are equipped with the skills and knowledge needed from their first day.

Training Needs Analysis

Identify gaps in training requirements and content by reviewing staff performance, compliance records, and service needs. Liaise with the Training Manager to address areas of concern, propose improvements, and ensure training materials remain up to date and relevant.

Refresher Training

Coordinate with all teams to plan, deliver, and track refresher training sessions for existing staff, always ensuring full compliance with statutory and regulatory requirements.

Feedback & Service Improvement

Actively gather and respond to feedback from internal stakeholders, staff, clients, and relatives. Use insights to recommend service improvements and ensure positive outcomes for those who use our services.

Reporting & KPIs

C

ompile and present Key Performance Indicators (KPIs) on a weekly and monthly basis to the Line Manager, highlighting compliance levels, training outcomes, and areas requiring attention.

Assessments & Audits

Support management in preparation for external audits, ensuring all documentation, training, records are up to date and auditready.

Collaboration with Clinical Team

Work closely with the Clinical Team to ensure training content reflects best practice in supported living, mental health, and learning disability support. Contribute to reviews of incidents, complaints, and safeguarding concerns, ensuring learning outcomes are embedded into training delivery.

HR & Policy Compliance

Ensure adherence to all HR processes and procedures related to training, performance management, and staff development. Participate in policy review, development, and implementation as directed by the Line Manager.

Quality & Continuous Improvement

Take responsibility for monitoring and tracking quality improvement initiatives related to patient care. Drive a culture of continuous learning, service excellence, and compliance in line with

RQIA standards

and

NISCC codes of practice

.

SKILLS & QUALITIES REQUIRED

Exemplar communication skills with the ability to lead in a facilitative and confident manner Be a highly determined, driven, and ambitious individual, with the desire to make a real difference to the lives of our service users and assist in the growth of our clinical services. Have a high level of organisation skills with the ability to plan and prioritise with excellent attention to detail. A creative and strategic thinker who is able to embrace, influence and communicate improvements to the team. Positive and engaging person with the ability to build great working relationships.

ESSENTIAL CRITERA

Level 3 Award in Education and Training Mental health training Excellent IT skills, including Microsoft Office and training record systems. Hold a current full clean driving license and access to a car Availability to travel travel to other offices is essential Have strong teamwork ability but also a high degree of selfmotivation to take initiative and work alone

Excellent computer skills in Microsoft Office

DESIRABLE CRITERIA

Previous experience in

supported living.

Knowledge of

RQIA inspection processes

and

NISCC codes of practice

.


Strong written and verbal communication skills.


Ability to manage multiple priorities in a dynamic and evolving environment.

Excellent written and oral communication skills Ability to multitask in an everchanging environment CPI certified trainer


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