Job Description

Are you a Fundraising or customer service professional looking to join a charity that is passionate about delivering a gold standard supporter experience?


We have a fantastic opportunity for a Supporter Experience Officer to join our dynamic Fundraising team.

Location:

Yeovil

Salary:

21,857.50 per annum (equivalent to a full-time salary of 26957.58)

Working pattern:

30 hours per week (can be worked over 4 or 5 days)

Contract:

Permanent

Hybrid Working:

This role will primarily be based in the office but there is flexibility to work from home on occasions.

Why Join St Margaret's Hospice?

Be part of a local charity

: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.

Donor led organisation:

Here at St Margaret's we keep our supporters at the heart of everything we do. You will be instrumental in delivering key parts of our supporter journeys and ensuring our supporters are thanked appropriately. You will also help us to recognise and celebrate key milestones that our supporters achieve.

Autonomy:

You will be empowered to carry out your duties and will support with key projects such as our flagship Light up a Life Appeal.

Professional Development

: Opportunities to influence how we thank our supporters whilst also learning about all areas of our income generation team.

Supportive Team Culture

: You will be part of a team that is supportive and works together to ensure our supporters are receiving the best possible care.

What can you expect to be doing?

Your day-to-day work will include:

Acting as an Ambassador for St Margaret's fundraising team, meeting supporters at reception or family members in reception Being the first point of contact for existing and potential supporters, responding to enquiries received by telephone, email, and post Accurately managing and updating supporter records on the database this includes processing any offline donations that come into Yeovil Creating and sending timely, appropriate and tailored thank yous to supporters, Supporting ongoing stewardship of donors, undertaking outbound calls to welcome and thank new donors across our income streams, including regular givers, in-memory donors, event participants, and community fundraisers when required.

What will I be good at?

You will have:


Experience of delivering high quality customer care within a busy, rapidly changing environment. This includes being comfortable speaking with families that may have been recently bereaved. Knowledge of how to tailor communications to different types of supporters. Previous experience of using a database and feel comfortable processing donations and amending records where appropriate. Enjoy working as part of a supportive team, that keeps the supporter at the heart of everything we do Creative and imaginative in approach to ideas and opportunities

What can we offer you?

Holiday entitlement

33 days holiday including bank holidays rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time) Recognise continuous service for clinical staff paid at band 5+ who join directly from the NHS or another hospice Ability to buy and sell annual leave

Pension scheme

NHS employees eligible to continue with their NHS pension scheme
Non-NHS employees will receive 5.5% employer and 5% employee contribution.

Award-winning Employee Assistance Programme for you and your family offering:

Vitality & wellbeing health portal for non-emergency care Unlimited access to 24/7 online GP Consultations for employees, their partners, and dependent children as well as Expert Case Management Confidential and free 24-hour Employee Assistance Counselling and support Legal, financial, and medical information and advice

And more...

Life assurance cover

- 2x salary

Health Cash Plans

- help with covering the cost of healthcare needs by providing cashback on a range of health benefits Blue Light Discount Card Enhanced maternity/paternity leave
Excellent learning and development opportunities Free on-site parking in Yeovil and Taunton Volunteering and fundraising opportunities

Eligibility criteria applies

If you want to get to know our team or have a chat before applying, we'd love to hear from you. Just reach out to Hannah Roberts, Head of Fundraising, at Hannah.Roberts@st-margarets-hospice.org.uk


We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.


For any questions about our recruitment process, please contact Recruitment@st-margarets-hospice.org.uk.


We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact us for a chat if there's anything you want to talk about before you apply.


Unfortunately, we are unable to offer visa sponsorship at this time.


If you have all the information you need, just click apply. We can't wait to hear from you!

Closing date:

5th October 2025