Job Description

Summary of Role

To deliver high-quality administrative support to the surveying department, ensuring accurate record-keeping, effective communication, and the smooth operation of surveying projects. The role supports both field and office-based surveyors and contributes to the overall efficiency of processes and ensures we provide a professional, high quality customer focused service.

Key Duties

Provide administrative support to the Senior Structural Engineer and the Major Projects Team Lead and wider business operations

Manage the document control of project files, reviewing & filing client information in line with agreed folder structures.

Create and manage systems to enhance document control procedures and liaise with the Major Projects Team to implement.

Extract project information on file to assist with internal team queries.

Liaise with internal teams, contractors, and clients to ensure clear communication and timely information flow.

Provide general administrative support, including photocopying, printing, document control, and minute-taking for meetings

Flag emails within the Technical Team inbox requiring follow-up in line with company service levels.

Assist the Service Delivery Team in assigning and categorising client emails.

Stock control of uniform, office supplies & sundry items, including collation of staff requests, order & collection of new stock, distribution to staff, management & updating of registers.

Procure, manage and distribute Personal Protection Equipment and other equipment for Surveying staff as required.

Manage and control IT equipment for Technical Services staff as required.

Organise and book travel & accommodation for Technical Services staff as required.

Review and approve monthly supplier invoices as required.

Place and manage postal & courier orders for the Technical Services and Surveying staff as required.

Knowledge, Skills and Experience

Experience in an administrative role, ideally within the construction industry.

Excellent organisation and time-management skills.

Excellent customer service skills, having a confident and clear manner on the phone with clients.

A clear understanding of the importance of customer service to both internal and external clients.

A high level of interpersonal skills with an ability to deal with people at all levels.

Excellent IT skills, with proven experience using Microsoft Office, particularly Outlook.

Excellent written and verbal communication skills.

Ability to prioritise tasks, multitask, and work efficiently under pressure

Team player with the capacity to work independently when required.

Flexibility and willingness to learn new systems and processes

Additional Information

As part of the ICW Group everyone is:

expected at all times to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Company. required to participate in regular training and other learning activities, and in supervision,
appraisal and development as required by the Company's policies and procedures

required to participate in any relevant current and new legislative and regulatory activities as may occur from time to time
Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Company pension Private medical insurance Referral programme
Work Location: In person