Job Description

- Swim Academy Teacher

Profile

Puddle Ducks is one of the UK's leading providers of baby and child swimming lessons, through a nationwide network of franchises. The main purpose of this is to take responsibility for all areas within Chester and Wirral Swim Academy

The hours of work will be evenings after 4pm and weekends

Feedback is important in improving our business. You will be invited to be totally open and honest in all feedback, and to accept feedback in a similar manner.

Our teams helped us create Puddle Ducks vision, mission and company values and you will be expected to embrace these throughout this role.

Mission

: " We want every child to love swimming, respect the water and swim beautifully. That's why our approach is unique and our standards are the highest"

Unique Approach:

"Our passion and expertise for teaching swimming in a fun and individually tailored way is at the heart of everything we do"
Vision: __

"

By 2025 we will be recognised as the number one choice for children's swimming classes in the UK, delivering our mission to over 50,000 children per week.

"

Values

: As EXPERTS we are:
EXceeding expectations

P

rofessional

E

nterprising

R

espectful

T

rusted

S

upportive

Page 1 of 3
Puddle Ducks is a registered Trademark

2013-2022 Puddle Ducks Franchising Ltd

- Swim Academy, 21.06.2019

Role Purpose

To ensure customers receive the highest customer service possible through the delivery of professional, friendly, safe, progressive and enjoyable lessons To ensure the pool area is clean, tidy and safe for customers

Benefits of role

Customers enjoy the lessons and want to continue attending classes Increased customer bookings

Responsibilities

Having a commitment to our vision, mission and values Sharing a passion for swimming If classes are available, there is an expectation from you to teach the full range of classes, at a variety of venues. Perform poolside assistant roles from time to time so that you see other teachers working and therefore improve your own offering. You will be responsible for ensuring that by following the guidelines set out in the lesson plans, you provide a lesson that is fun, instructive and child-centred. The customers are your responsibility at all times. You must provide adequate supervision to ensure customer safety. You must have a full knowledge of the pool area, the pool operating and emergency procedures and carry out the necessary risk assessments. Ensuring the area (both poolside and changing area) are tidy, clean and hygienic when you arrive and when you leave. Equipment set-up, following specific pool procedures and ensuring that the all equipment remains clean and undamaged and is stored safely at the end of the sessions. You may be responsible to ensure that all safety and operational notices are displayed prior to any customers arriving and taken down again at the end of the hire period. Printing and taking the registers prior to each class. Updating the customer database attendance and badges awarded each week. You will be expected to attend promotion days and provide occasional cover for other team-member's absences. Ensuring children are wearing the correct swim attire and have removed jewellery, etc. You may have primary key-holder responsibilities for the pool building. To develop a relationship with your customers; to lead them as a group as well as understand and respond to each individual child's needs. You will need to be assertive to gain class respect and discipline when teaching those children who are in the water on their own. You will be expected to provide feedback at the end of a teaching period on lessons, pool and any ongoing issues.
Page 2 of 3
Puddle Ducks is a registered Trademark

2013-2022 Puddle Ducks Franchising Ltd

- Swim Academy, 21.06.2019

We invite you to be totally open and honest in this feedback. Open and honest constructive feedback will be regularly given to you and similarly you will be expected to provide it to other members of your team and the management team. You will also be expected to attend continuous professional development sessions that cover emergency procedures, risk assessments and teaching points. Other duties at the same level of responsibility may be allocated at any time.

Reporting to

Senior Swim Academy Teacher

Reporting from

None

Deliverables

Provide excellent Swim Academy classes Demonstrate excellent customer care

Measure of Success

Customer satisfaction Maintaining a safe and enjoyable experience for customers
Page 3 of 3
Puddle Ducks is a registered Trademark

2013-2022 Puddle Ducks Franchising Ltd

- Swim Academy, 21.06.2019

Job Type: Part-time

Pay: From 16.00 per hour

Expected hours: 2 - 10 per week

Benefits:

Company pension Employee discount On-site parking Profit sharing
Ability to commute/relocate:

Chester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 30/09/2025