Job Description

MARCO, a globally recognised automation and technology company and part of the ATS Group, is seeking an organised and pro-active Systems Support Administrator to provide administrative and operational assistance to the Service Team, maintain high standards of stakeholder support and ensuring the smooth running of the department.

This office-based role in Edenbridge is offered on a minimum 12-month fixed term basis and potentially a slightly longer contract term depending on availability to start.

Main responsibilities:

This role acts as a key point of coordination between technicians, Service Managers, customers, and external vendors, ensuring service processes, documentation and communications are accurate and timely. Main responsibilities include:

Administrative Support

Providing day-to-day administrative support to the Service Department. Maintaining accurate service records, job files, contracts, and documentation. Preparing reports, correspondence, and service-related documentation.

Scheduling & Coordination

Scheduling service appointments, maintenance visits, and technician workloads. Coordinating job allocations, follow-ups, and service completion updates. Liaising with technicians and supervisors to ensure schedules are met.

Customer Service & Communication

Acting as the first point of contact for service-related enquiries (phone, email, in person). Communicating service updates, delays, and completion notifications to customers. Handling customer queries professionally and escalating issues when required.

Financial & System Support

Assisting with service invoicing, purchase orders, and job costing. Processing timesheets, service reports, and warranty claims where applicable. Ensuring service data is accurately entered into internal systems.

Compliance & Quality

Ensuring service documentation complies with company policies, safety, and quality standards. Supporting audits and inspections by maintaining accurate records. Assisting with continuous improvement of service administration processes

Skills & Qualifications:

Essential

Proven experience in an administrative or office support role. Strong organisational and time management skills. Excellent communication and customer service skills. High attention to detail and accuracy. Proficiency in Microsoft Office (Word, Excel, Outlook) and business systems.

Desirable

Experience in a service, maintenance, or technical environment. Familiarity with job management, CRM, or ERP systems. Basic understanding of invoicing and service workflows.
If you are proactive, organised and skilled at handling multiple priorities then this role offers a unique opportunity to contribute to our business growth and be a key player in delivering cutting-edge solutions to the Fresh Produce industry across 45 countries.

Employee Benefits Package:

Generous Annual Leave:

Enjoy a well-deserved work-life balance with 25 days of annual leave in addition to recognized bank holidays.

Comprehensive Health Coverage:

Access peace of mind with our private medical insurance, ensuring your health and well-being are a top priority.

Salary Sacrifice Pension Scheme:

Invest in your future with our salary sacrifice pension scheme, providing a solid foundation for your retirement plans and reducing your monthly tax and NI.

Convenient Onsite Parking:

Experience hassle-free commuting with our onsite parking facilities, making your journey to work more convenient and stress-free.
We value our employees and are committed to providing a competitive benefits package that enhances your overall work experience and supports your personal and professional wellbeing.

Further details:

35 hours per week, Monday to Friday. Office based role. Full-time, fixed-term contract
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 25,000.00-28,000.00 per year

Work Location: In person