Job Description

The Systems Manager is responsible for overseeing the design, implementation, maintenance, and optimization of the organization's IT infrastructure. Managing a team of highly skilled System Engineers, you will be accountable for service reliability and performance of on-prem and cloud environments by ensuring those are secured, monitored, and aligned with business needs.


Note: this would be a hybrid role, people would need to be comfortable commuting into our Head Office in Abingdon, Oxon

Key Accountability & Responsibilities

Support the development of the infrastructure roadmap and ensure operational readiness for new services. Manage infrastructure transformation initiatives including hybrid cloud adoption and data centre consolidation. Oversee infrastructure lifecycle management, risk mitigation, and capacity planning. Establishing and deploying an environment for developing, continually improving and securely operating software and systems products and services. Support day-to-day operations of IT infrastructure services including networking, storage, compute, and backups. Ensure systems are maintained, patched, and monitored to meet operational targets. Analyse and optimize network performance, reliability, and scalability; recommend and implement improvements as needed. Develop and enforce policies for system usage, security, and disaster recovery, including regular testing and updates. Collaborate with internal departments to assess IT needs, implement new technologies, and support business objectives. Manage vendor relationships, procurement, and budgeting for telecom and IT systems. Lead, mentor and monitor perfromance of a team of IT Operations Engineers, fostering a culture of service excellence and continuous professional development. Stay current with emerging telecom technologies and industry trends to guide strategic planning and innovation.

Knowledge & Skills

Experience managing infrastructure or IT operations teams in a complex environment. Solid understanding of ITIL processes, especially incident, change, and problem management. Strong technical knowledge across infrastructure domains (e.g., servers, networking, backups, cloud). Excellent team leadership and people management skills. Strong written and verbal communication with technical and non-technical stakeholders. Hands-on familiarity with monitoring tools, ticketing systems, and scripting is desirable.

Educational Qualifications & Professional Certifications

Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience