Job Description

Systems Support Co-ordinator

Northampton, Northamptonshire (with hybrid working - four days working remotely)

The Company

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

We are looking for a Systems Support Co-ordinator to join us on a permanent, part-time basis. The working schedule is predominantly Monday - Friday with flexible working hours from 8:00-15:00, 9:00-16:00, or 10:00-17:00 (including breaks).

The Benefits

- Salary of 20,000 - 22,500 per annum (depending on experience)
- 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Health cash plan
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On-Site Mental Health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities

This is an exciting opportunity for a detail-oriented problem solver with Transport Management System (TMS) experience to join our innovative and forward-thinking organisation.

You'll play a crucial role within our organisation and, in return, we will support you to develop your own technical knowledge and analytical skills.

Plus, with flexible hours and hybrid working, this is a great chance to grow your career in a supportive and agile environment.

So, if you're ready to make a difference behind the scenes of our global organisation, we'd love to hear from you!

The Role

As a Systems Support Co-ordinator, you will provide essential support across multiple systems used within our Healthcare and IFF units.

Ensuring data accuracy and smooth functionality for all stakeholders, you will maintain up-to-date system data, including pricing rules and condition settings, and manage the setup of new users across platforms.

You will also deliver clear, high-quality training to external users and provide ongoing system support.

Additionally, you will:

- Update systems as required
- Identify root causes of process issues and implement solutions to prevent future failures
- Maintain the service request log with accurate, timely updates
- Ensure all support queries are followed through to closure
- Liaise with stakeholders to co-ordinate system access and improvements

About You

To be considered as a Systems Support Co-ordinator, you will need:

- Experience and knowledge of TMS
- Good analytical and problem-solving skills
- The ability to develop effective working relationships with colleagues, suppliers and customers
- Excellent Excel skills and a good understanding of Microsoft Office applications

The closing date for this role is 2nd September 2025.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Other organisations may call this role Systems Administrator, Logistics Systems Support Co-ordinator, Systems Support Technician, Transport Management Systems Technician, Application Support Administrator, Systems and Data Co-ordinator, Transport Systems Administrator, or Logistics Support Officer.

Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.

So, if you'd like to join us as a Systems Support Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Part-time, Permanent

Pay: 20,000.00-22,000.00 per year

Work Location: In person