Job Description

If you are eager to make a meaningful impact on a patient's experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you.



The Greater Manchester Mental Health Talking Therapies Division offers:



Psychological treatment for anxiety and depression, including specialist Long Term Health Conditions and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.



Based in Chorlton Manchester, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team. The Team offers therapy three evenings a week until 8.00pm and reception cover may be required on a rota basis.



Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.



Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.



Monitor shared administration email inboxes and action in a timely manner.



Answer telephone calls professionally record accurate messages and update clinical information systems while maintaining confidentiality.



Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.



Efficiently manage appointments in a fast-paced environment, aligning with service targets.



Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.



Demonstrate flexibility to adapt to changing priorities.



Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.



Undertake any other duties commensurate to the role.



Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.



We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.



Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.



Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.



Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.



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