Job Description

The Community Mental Health Team (CMHT) are looking to recruit a Team Administrator to provide a comprehensive, timely and accurate secretarial support to the clinical staff based within the CMHT. Duties will include taking, transcribing and typing letters, arranging follow up actions as instructed, booking appointments, answering telephone calls, taking messages and liaising with other health care professionals.
Main duties of the job
To provide a comprehensive, timely and accurate secretarial support to the clinical staff based at the CMHT. Take, transcribe, and type letters, arrange follow up actions as instructed.
Monitoring our electronic referral system and email address
Answering phone calls and taking messages or forwarding onto the relevant party.
To carryout the administration of clinical letters on behalf of the clinical team, scan and upload documents, sending out appointment letters, liaising with patients or the carers to answer any queries they may have.
Type up assessments and carryout any administration required following the assessment. Coordination with other professionals, outside Agencies, legal staff, Trust staff etc and maintaining patient electronic records.
Coordinate and organise actions arising from the Multi disciplinary team meeting and the Business Meeting such as interpreters, support agencies and ensure prompt and efficient response, as required, by the clinical staff.
Administration of the Nurse Led Clinic, referrals to Talking Therapies, Physical Health Monitoring clinic, Outpatient Letters.
Organising meetings and taking Minutes as necessary, typing and distributing to those appropriate.
To update and record information onto the Trust electronic systems and databases as required within the Trust key targets times eg RiO, ICE, Ulysses, LogIt, Insight, etc.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
25 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
348-MNH-8727
Job locations
Avalon House
Chesil Street
Winchester
Hampshire
SO23 0HU
Job description
Job responsibilities
Further information about the Trust and this role can be found on the and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description
Job responsibilities
Further information about the Trust and this role can be found on the and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential

• Educated to GCSE or O level or equivalent including Maths and English grade C or above.
• IT experience in the user of computer software packages (Microsoft office)

• Prior training on systems used by HIOW or other organisations.

• Working knowledge of clerical/office procedures
• An understanding of confidentiality and data protection
• Ability to communicate with professionals and managers at all levels both verbally and written.

• Previous experience using RIO (patient electronic records)

• Educated to GCSE or O level or equivalent including Maths and English grade C or above.
• IT experience in the user of computer software packages (Microsoft office)

• Prior training on systems used by HIOW or other organisations.

• Working knowledge of clerical/office procedures
• An understanding of confidentiality and data protection
• Ability to communicate with professionals and managers at all levels both verbally and written.

• Previous experience using RIO (patient electronic records)