Job Description

Company description

PSA Performance Centre are a newly refurbished football facility looking for an enthusiastic, flexible and driven individual to enhance the team. The team are responsible for ensuring the smooth, safe, day to-day running of the Performance Centre.

Candidates are invited to apply by uploading their CV along with a cover letter outlining previous experience that evidences the role requirements.

We are committed to safeguarding and promoting the welfare of all users and expect staff to share this commitment.

Applicants will be required to undergo checks with past employers, Disclosure and Barring Service and evidence Right to work.

Job description

Title:

Performance Centre Team Assistant

Salary:

Competitive

Hours of work:

Must be flexible enough to work shifts and weekends and may be called in to cover events and staff absence

Reporting to:

Performance Centre Team Leader

Job Summary:

To assist the Operations Manager & Team Leader in providing operational assistance to ensure the smooth, safe, day to-day running of the Performance Centre

Main Duties and Responsibilities

Ensuring the safe provision of operations with a high level of customer care, including opening, closing and cleaning responsibilities First point of contact for users; in person, over the phone and via email Providing supervision and assistance to all users Dealing with public complaints and problems at an initial stage Liaising with the Team Leader in regards to operational and staff issues Dealing with user groups, organising and taking an active role in the operational programme Assisting in the preparation, organisation, delivery and supervision of sporting events and coaching at the Centre including refereeing and delivering a service to Birthday Party and event bookings Promoting and maintaining a high standard of service delivery in accordance with the aims and objectives of the Performance Centre Giving guidance and general support to staff Opening and closing the premises

Supervision and Security of General Public

Directing the activities of users to prevent injury, or misuse and damage to the facilities and/or equipment Supervising and implementing emergency procedures Checking building security and fire safety provision including fire exits and fire fighting equipment Maintaining an ongoing presence of spectator and ancillary areas

Cleaning Tasks

The role involves the cleaning of the centre, its surrounds and equipment ensuring that high standards of cleanliness, presentation and hygiene are in accordance with those expected by our customers

Building Services, Structure & Equipment

Completion of the daily schedule is required and any issues reported to the Team Leader Reporting faults, broken equipment and removing from service where necessary Undertaking minor repairs and renovation work, under instruction

Health & Safety

Comply with Health and Safety legislation Administer emergency First Aid

Ancillary Duties

Storing, securing and recording deliveries and the issuing of stocks Providing operational cover for staff in other areas of the Centre, where competent Attending training and staff meetings To perform any other duties as reasonably required by the Centre management team Undertaking work in other facilities as required

PERSON SPECIFICATION

This person specification describes the skills, experience, knowledge and aptitudes required/desired to perform the duties of this post effectively.

Physical Make Up

Smart acceptable appearance offering a sporting image Physically fit and active Capable of attaining and maintaining the qualifications necessary for the post

Training and Qualifications

Emergency First Aid Sports coaching qualification

Special Aptitudes

Able to communicate and deal with all sectors of the public, particularly young people. Able to communicate with staff at all levels within the organisation including motivation and training of staff

Attendance

All employees must be able to demonstrate a good record during any previous employment and show a commitment to high levels of attendance whilst working at the PSA Performance Centre

Interests

Sport/Leisure related

Personal Traits

Trustworthy, enthusiastic and self motivated, assertive, consistent conscientious, responsible, and able to use initiative

Disposition

Civil, patient yet firm in application of procedures Pleasant manner, the ability to lead by example; demonstrating appropriate conduct at all times

Public Image

It is important to project the appropriate public image thus assuring the customers that they are in the hands of competent highly trained professionals All personnel should present a smart conventional appearance and wear and maintain the uniform provided In carrying out their duties all staff should enhance the services by maintaining good public relations assisting where possible to further promote the facilities and activities Whilst carrying out the duties the post holder will come into contact with the general public. In order to provide appropriate standards of service and to maintain a good public image, it is a condition of the job that the post holder will not consume alcoholic drinks during the duration of the working day

SAFEGUARDING STATEMENT

The Performance Centre is committed to safeguarding and promoting the welfare of all users and expects all staff to share this commitment. Applicants will be required to undergo checks with past employers, Disclosure and Barring Service and evidence Right to work.

Job Types: Part-time, Permanent

Benefits:

On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person