Job Description

Overview

We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you'll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.


This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.

What you'll do

Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions. Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue. Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth. Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution. Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach. Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health. Champion a high-performance, commercially driven, customer-first culture within the Account Management team.

Requirements

What you'll need

A proven track record of leading complex SaaS renewals--skilled in negotiation, objection handling, and closing deals. Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment. Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business. Experience coaching and managing a high-performing, geographically dispersed team. A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value. Exceptional communication, negotiation, and stakeholder management skills. Comfortable thriving in a fast-paced, results-focused environment. Flexibility to work across time zones to support a global team and customer base.

What Will Set You Apart from Other Candidates

We're looking for someone who doesn't just understand account management and renewals - but leads them with commercial confidence and strategic clarity. You'll stand out if:

You've personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results. You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth. You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal). You've coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes. You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

Hybrid working (with an expectation of 2 days in a London office) 25 days holiday increasing to 30 days A range of employee perks from Perkbox EAP via Vivup
After a successful probationary period, you will also receive

Private health insurance (currently with Vitality) Share options
Note some of our benefits are non contractual and are provided at Natterbox's discretion.