Job Description

London, UK Full-time Management
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About The Position

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.


As the

Team Lead, Technical Account Managers (TAM),

you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team's success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.


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Requirements

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer

onboarding

and long-term success Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction Provide technical guidance and foster team collaboration on observability tools and log analytics

Technical Expertise & Customer Engagement:

Oversee the implementation of

observability tools

, guiding customers through

Logs, Metric and Traces monitoring, and real-time analysis

Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions Provide deep technical insights on

cloud observability

and integration of Coralogix into customer infrastructures

Customer Relationship Management:

Be the primary escalation point for customer

technical challenges

Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix's platform Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals

Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the

onboarding process

and overall TAM team performance Analyze patterns in customer data, ensuring that your team applies data insights to improve

observability outcomes

and preempt issues * Collaborate with internal teams on product enhancements, informed by your team's customer data analysis