Job Description

We have an exciting opportunity for a Team Leader to join our Victim Service team, working 37.5 hours per week on a hybrid basis.



Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?



Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you.

County/ Borough

Greater London

Office location

Victim Support, 3rd Floor, 5-7 Singer Street, London, Greater London, EC2A 4BQ

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday -Friday 9am-5pm plus one Saturday every 6 weeks - with day off on a Monday on that week.

Basic Salary

32,971.60 per annum (this includes FTE 30,171.60 per annum plus 2,800 London Weighting Allowance per annum).

Allowances

London Weighting

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

26/12/2025

Ref No

6481

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

As a Team Leader you will be:

Ensuring the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies. Leading the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision. Working collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients. Focusing on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.

Please see attached and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.



Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.



Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.


As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.



If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.