Job Description

We're on the lookout for a brilliant

Team Leader

to join our lettings team. This is an exciting opportunity for someone who loves leading people, thrives on delivering world-class customer service, and has the drive to keep everything running smoothly behind the scenes.


You'll be the go-to person for supporting our General Managers, managing the lettings pipeline, and guiding prospects on their journey to becoming residents. Along the way, you'll make sure our team delivers a seamless, end-to-end lettings experience that our customers love.


We're looking for someone with strong leadership skills, a keen eye for detail, and the ability to keep us compliant with all the right standards. If you've got experience developing processes, even better! Most of all, you'll bring energy, positivity, and a passion for helping people feel at home with us.


At urbanbubble, we care about our people as much as our places. As Team Leader, you'll inspire, train, and support your team to be the very best, helping them grow while making sure our customer service is second to none.

What do we offer?

A basic annual salary of up to 33,000 per annum, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more. We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

Manage prospects, being the first point of contact for prospective tenants you will engage with them and promote the property as the preferred choice for them Handle lettings enquiries, and complete the referencing process Lead on the input of data on the system for new enquiries, lettings and new tenant data Lead on arrears collection on a monthly basis when rents are overdue Ensure the information is entered accurately on the management system Provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high Assist with drafting AST's and tenancy documents Prepare handover packs & tenants guides Assist with taking and processing referencing fees, deposits and first term rental payment.

What are we looking for?

Previous experience in a Lettings role Experience leading a team Knowledge of relevant Lettings and Estate Agency Acts Team player, yet with the ability to work alone and on own initiative Strong administration skills Customer service experience Positive and can do

Desirable;

ARLA qualification

urbanbubble

requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.


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