Job description, duties, experience & other details about this type of role.
Responsible to:
Manager
Responsible for:
Support Workers,
Overall Aim of the Job:
To make the use of care services a positive, timely and rewarding choice.
By:
Supporting the Manager in the daily management & running of the Company. Managing, delivering & leading high quality care as part of the care team using a person centred approach
Ensuring the individual needs of service users are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy
To actively assist, maintain & promote the Coverage Care values:
Support and listen to youUse and open, honest culturePut you at the heart of our serviceEnsure you feel safeRespect your life choicesBe kind and compassionate
Working on a rolling shift pattern, including alternate weekends, applying a flexible attitude to working hours especially in regards to covering absence & holidays, including bank holidays, evenings & weekends
Displaying a caring, sensitive & approachable nature
Displaying compassion, patience & empathy in all tasks
Whilst being organised & reliable in approach to work
What Experience do I need:
Experience of leading & managing a team, ideally within a Team leader role, within a health care setting
Experience of caring for individuals in a health care setting to include completing personal care and understanding dementia and mental health needs
What qualifications do I need?
Level 3 Diploma/NVQ in Health & Social Care or equivalent
Level 5 Diploma/NVQ in Health & Social Care is ideal but not essential
Understanding of safeguarding adults at risk health & safety requirements related to running a domicillary care company and infection control
Understanding of the regulations and legislation within the care profession
Understanding of CQC, national minimum standards and key care principles
What training will I receive?
Level 5 Diploma/NVQ in Health & Social Care
Mandatory Training
Senior Duties
Take day-to-day management responsibility for the establishment by:
Staff Management
Responsible for ensuring all new staff are given a comprehensive induction, staff are aware of the standards expected, and fully supported throughout their employment. Ensure all Personal Development Plans & personnel paperwork are completed as required. Ensure the rota is covered for upcoming shifts and relief staff are utilized as & when required, to ensure staff are allocated and take their annual holiday entitlements, and share the on-call rota with the Manager, which will include weekend cover.
Communication
To work with the Manager to ensure all Company's policies, procedures and legal obligations are followed and met, ensuring that all staff are working to company policies and procedures, company initiatives are promoted and to take appropriate action to ensure that standards are reached and maintained. Ensure Manager is kept up to date on any ongoing issues and deputise for the Manager in their absence as & when required.
Main Duties:
To lead & supervise a care team of staff in provision of the care services and participate in meeting the services users' physical, social, emotional and recreational needs, ensuring the highest quality of care is afforded to all service users.
To support the Manager with admission planning, ongoing assessments and discharge plans as & when required.
To manage & supervise the preparation of Person Centred Care Plans, Review & Assessments, implementing plans with the assistance of the care team. Prepare and/or contribute to reports, reviews & assessments in order to enhance the quality of services.
Assist & manage the preparation of those plans, displaying good communication skills (both written & verbal), contribute to discussions on individual care plans and the reporting process by maintaining and updating records as required.
To assess performance and encourage development of the staff team through the use of PdP's/appraisals.
To co-ordinate & run staff meetings to deliver information, maintain & promote best practice and set standards for care, through evidence based practice.
Act as a role model at all times.
To promote company initiatives & manage delivery within the service provision, ensuring that all staff are working to company policies & procedures, and to take appropriate action to ensure that standards are reached and maintained..
To assist the Manager with the day to day management of the staff team, to include disciplinary, performance management, absence & sickness policies & procedures.
Personal Care & Support Care
To ensure all aspects of personal care are provided to the service users in line with their care plan using a person centred approach, encouraging & promoting service users to reach their maximum level of independence, wherever possible undertaking these tasks for themselves.
To build, maintain & promote good relationships with service users and their relatives, displaying good communication & listening skills, to ensure they are provided with an effective communication network.
To observe & promote service user choice, independence, dignity, privacy, fulfilment & other rights.
To ensure the care of personal belongings (excluding cash & valuables) of service users.
To take responsibility for ordering, administering & storing medication for service users in line with current policy and procedures.
Administration Tasks
To undertake and lead projects to improve service provision as and when required.
Ensure records are maintained and updated as required in order to enhance the quality of services in relation to maintaining the well-being, dignity, quality of life and environment of the service users.
To support the Manager with quality assessment, completing audits, to ensure all records held within the company are accurately kept and updated to comply with company policy & procedure and all current legislation e.g. Care Standards Act 2008, Health & Safety Regulations and Data Protection Principles.
Health & Safety
To ensure the health & safety regulations are adhered to at all times.
To identify & manage identified risks within their home, notifying the appropriate senior staff member immediately.
To be aware of emergency procedures, reporting hazards to the Manager and responding to emergencies as appropriate. In the event of any emergency, take all necessary action to preserve the security and safety of the service users & staff in accordance with procedures.
To use manual handling techniques & equipment safely and correctly as per the current company policy & procedures.
To wear the correct personal protective equipment (PPE) associated with the task and role you are carrying out.
Teamwork
To work effectively as part of a team, actively supporting other team members, whilst also being self-motivated to work on own initiative & without direct supervision.
As a member of the management team, support the Manager in meeting the Company's policies, procedures and legal obligations. Additionally, ensure that you are always up to date with company issues and performance targets and undertake company projects as & when required.
To be able to work under pressure.
To participate in appropriate training, and be committed to ongoing personal & professional development.
To act as a role model to the care team.
To attend staff meetings as requested by the Manager.
To promptly report any information, issues or concerns regarding the care, support, wellbeing or behaviour of service users and also staff members to the Manager.
To continuously review your practices to develop new skills and knowledge through continuous professional development & training, to maintain a sound working knowledge of current care/standards that contributes to the enhancement of patient care skills.
Other
Understand & apply the principles of confidentiality at all times.
Ensure that service user confidentiality & dignity is maintained at all times, ensuring information is not shared or divulged with anyone not authorized to receive it To work in accordance with Coverage Care's Code of Practice and all current relevant legislation.
Ensure the service provision is anti-discriminatory and culturally sensitive responding to individual needs, with regard to race, religion, culture, language, gender, sexual orientation, age and disability.
To actively market Coverage Care and promote a positive, personal & professional profile, ensuring the good reputation of the organization at all times to external bodies and professionals.
To display a commitment is made to equal opportunities in the organisation.