Job Description

Job Overview

We are looking for an energetic and committed Team Member to join our fast-growing Ballerz crew. This role is key to delivering an outstanding experience for everyone visiting our venue, from young players and families to teams taking part in our classes, games, and tournaments. You will help maintain the high standards that make Ballerz a vibrant, welcoming, and professional environment.

The position offers a great opportunity to develop customer service skills, learn operational and food-handling processes, and be part of an active, sport-driven setting. Responsibilities include supporting our food and beverage service, ensuring safety and hygiene standards are consistently met, and delivering warm, efficient service that enhances the overall Ballerz experience.

Responsibilities

reet customers warmly, assist with queries on experiences, menus and deliver the best experience possible. Take food and beverage orders accurately, ensuring timely relay to the kitchen and bar staff. Prepare and serve a diverse range of beverages, including cocktails, mocktails, and specialty drinks, adhering to quality standards and customer preferences. Engage with patrons in a friendly and engaging manner, offering recommendations, and ensuring overall satisfaction. Facilitate social gaming activities, or interactive experiences, creating a lively and inclusive atmosphere. Process orders and payments transactions with accuracy and efficiency. Maintain cleanliness and organization of all floor areas, bar stations, and gaming areas, including restocking supplies and clearing tables. Assist bartenders with bar support tasks, including restocking inventory, washing glassware, and maintaining a clean and organized workspace. Adhere to all safety and sanitation guidelines to ensure a safe and enjoyable environment for guests and staff alike. Collaborate with team members to deliver exceptional service and foster a welcoming atmosphere for our patrons. Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. Be customer focused, ensuring a warmly staff presence at all times and anticipating guests' needs to ensure their expectations are exceeded.

Qualifications

Previous experience in a restaurant or food service environment is desirable but not essential; training will be provided Knowledge of food safety standards and procedures is advantageous Basic maths skills for handling transactions and portion control Experience in food preparation or culinary roles is a plus Strong organisational skills with the ability to manage time effectively during peak hours Excellent communication skills and a friendly demeanour when interacting with customers and team members Ability to work efficiently both independently and as part of a team in a fast-paced setting
This position offers an engaging work environment where you can develop valuable skills within the hospitality industry. We welcome motivated individuals eager to contribute to delivering memorable dining experiences.

Job Type: Full-time

Pay: 13.00 per hour

Expected hours: 15 - 30 per week

Work Location: In person