Job Description

About The Role
We are looking to recruit a highly organised and proactive Administrative Assistant to join our Tech & Change team. The role is based in our Walsall office, with three days in the office and two days working from home.
This role offers a salary of 28,000 - 38,000, along with a colleague bonus, 6% matched pension and access to our colleague discount platform.
As the Tech & Change Administrative Assistant, you'll play a vital role in helping the department operate effectively. You'll provide high-quality administrative and operational support to leaders and teams, helping us deliver on our mission to drive growth, value and exceptional customer experiences across HomeServe.
This is a varied, hands-on role where no two days are the same, from coordinating diaries and meetings to improving processes, preparing documentation, supporting governance, and being a dependable point of contact for colleagues and partners.
More about the role;

• Providing professional, confidential and proactive administrative support across the department.
• Preparing, collating and quality-checking reports, meeting papers, minutes and documentation.
• Supporting governance processes, including scheduling meetings, tracking actions and maintaining documentation.
• Coordinating travel, expenses and approvals for the Executive and senior leadership team.
• Managing diaries, inboxes and key workflows for the Executive, ensuring efficiency and prioritisation.
• Acting as the first point of contact for internal and external stakeholders, ensuring a warm and professional experience.
• Supporting departmental events, activities, team engagement and people-related processes (including CPD, CBT and annual reviews).
• Contributing to improved ways of working through better organisation, coordination and automation.
• Helping to maintain a safe, organised and well-governed working environment.

About You

• Experience in an administrative or operational support role.
• Strong organisational skills with excellent attention to detail and written accuracy.
• The ability to support multiple stakeholders and manage a varied workload independently.
• Experience preparing agendas and minutes.
• Excellent interpersonal and communication skills.
• A proactive, solutions-focused approach and the ability to remain calm under pressure.
• Confidence using Microsoft Office products (and/or Google Suite).
• A passion for improving processes and ways of working.

You'll thrive in this role if:

• You enjoy being the person who makes things run smoothly.
• You naturally build strong working relationships at all levels.
• You like variety and being involved in many different activities.
• You pride yourself on being reliable, organised and one step ahead.
• You want to be part of a collaborative, friendly and values-driven team.

About Us
Not Specified

Skills Required